• Enhances customer satisfaction through his/her warm and friendly manner, availability and frequent presence in the Restaurant• Handles Customer comments and complaints,ensuring follow-up.• Develops strong relationships with Customer with the aim of gaining their loyalty• Ensures the quality of service provided for Customer, that they are comfortable and received a warm and personal welcome.• Steers and promotes all the F & B points of sale.• Ensures that all information is duly passed on to the applicable departments• Organises and supervises the preparation of points of sale according to activity forecasts and product information.• Ensures the Shan Yoe Yar’s references standards are properly applied• In conjunction with the Head Chef, prepares the menus,organises purchases and updates the cooking instructions.• Plans changes in the menu, sets prices and organises the work for the day in coordination with the Chef reliable working order, and for following up technical maintenance.• Attends meetings for Heads of Department.• Passes on the management team’s decisions.• Develops team spirit and motivation by creating a good working atmosphere.• Organises the welcome of new employees.• Carries out annual performance appraisal on managers under his/her responsibility, sets targer and ensures that appraisal on managers under his/her responsibility, sets targets and ensures that appraisals are conducted his/her responsibility, sets targets and ensures that appraisals are conducted for employees.• Prepares the training plans in conjunction with the managers under his/her responsibility.• Ensures that work schedules are consistent with activity forecasts for the Company.• Leads working and information meetings and team discussions.• Involves and motivates the managers and employees under his/her responsibility to meet the department’s quantative targets.• Ensures complian with labour legislation in the F&B department.• Trains and motivates the team to use the sales pitches and ensures they are put into practice.• Establishes execellent relation with Customers.• Prepares the commercial action plan for the department and ensures its implementation.• Sets dalily sales targets to be met by the team.• Is familiar with all the services and informs Customers about them to encourage use.• Analyses Cdustomers’ comments and implements any corrective actions as required.• Launches and deplos marketing initiatives in the local area in order to increase revenue.• Works in close collaboration with the sales department to ensure high standards of service and satisfaction for meetings customers.• Is actively involved in the local area to keep up-to-date with specific issues and needs.• Keeps close track of what the competition is doing .• Use creativity and innovation to facilitate commercial operations.• Draws up the annual budget for the department and implements any corrective actions required.• Ensures that the management results for the department are in line with Company’s targets.• Guarantees the respect of procedures governing cash operations,administration and audits, in line with internal audit guidelines.• Adapts department organisation as required and manages headcount for optimum “prime cost”• Draws up implements and ensures that internal checks are carrid out.• Supervises F & B purchasing and manages stocks.• Supervises purchasing for the restaurant and kitchen, manage stocks and checks the purchasing targets are met as decided by the Standard.• Ensures that restaurant areas are kept clean.• Ensures that the equipment and cultural assets of the Company remain in good condition and working order.• Set up an action plan based on the hygiene analysis results and tracks implementation.• Applies the security regulations ( in case of fire etc) and ensures they are respected.• Respects the “Environment Charter” (saving energy, recycling, sorting waste etc) and ensures they are fulfilled.• Is responsible for the security of people and property in the area under his/her remit..
• At least years of experience as a Restaurant Manager or similar role• 5 years of experience customer service management• Extensive food and wine knowledge• Computer literacy• Familiarity with restaurant management software (POS software)• Experience in event planning• Strong leadership, motivational and people skills• Good financial management skills• Critical thinker and problem-solving skills• Team player• Good time-management skills• Great interpersonal and communication skill s• Any graduated and other relative holder are more preferred • Good in English language skills
Meal & Travel Allowance
Good Working EnvironmentInternational StandardOne Week in one day offPublic Holiday off
Learn new skill on the jobManagement Potential
“To be customers’ first choice for premium Shan food with the most number of branches in Myanmar and a presence overseas”