- For each customer experience, meets or exceeds the criteria indicated on the Customer Expectations for Sales- Greets all customers promptly; provides timely professional service- Completes Customer Records promptly and accurately- Completes an Income and Sales Goal Worksheet promptly and accurately each month- Follows up with 100% of customers within two days of vehicle delivery- Meets or exceeds monthly Income and Sales Goals- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional products and services when appropriate.- Builds customer loyalty and promotes the dealership brand image by following the 10-Step Showroom Process- Is accurate and timely in completing paperwork and assigned tasks- Sells accessories and Finance-Insurance products- Answers incoming telephone calls/email/internet inquiries promptly, courteously, and makes every effort to satisfy the caller’s inquiry- Delivers vehicles to customers in a positive and memorable way- Effectively prospects by phone, mail, e-mail, and face to face - Identifies repeat customers and treats them accordingly- Maintains contact with previous customers to remind them of Lease-end/Finance end dates- Notifies prospects of upcoming special programs and promotions- Calculates and tracks the progress of sales and prospect goals and sales deals.- Effectively sells by: •Explaining the vehicle’s features and benefits versus the competition •Determines customer’s needs and wants •Effectively performs demonstration drives and offers demonstration drives to all customers •Overcomes objections- Effectively uses the Internet to prospect and sell vehicles- Working Effectively with others- Builds productive working relationships with fellow employees through clear communications- Assists customers in identifying problems and concerns during and after vehicle delivery- Follows up with customers to ensure they are satisfied with their vehicles- Promotes cooperation and teamwork among Sales Consultants and support staff- Assists other Sales Consultants when needed- Handling Pressure- Shifts priorities and goals as work demands change- Maintains composure and courtesy in dealing with customers and fellow employees- Ensures that work is completed on time and as required- Managing Complexity- Acts quickly to implement plans; organizes work efficiently; follows up to ensure successful implementation
- Understands and uses the 10-Step Showroom Process- Explains the price of the vehicle in a way that focuses on the value of the vehicle rather than the price- Effective and accurate with automotive sales calculations- Effective problem-solving skills- Adaptable and flexible- Able to perform multiple tasks effectively- Working effectively with others- Empathetic to customers and their problem situations- Communicates effectively, especially in problem situations by phone, mail, e-mail, and face to face- Exhibits a team attitude towards management and peers- Able to effectively negotiate- Able to effectively sell at a retail level- Applies active listening techniques- Able to effectively resolve conflicts- Sensitive to diversity and various cultures- Managing Pressure and Complexity- Manages time productively- Maintains composure and perspective in difficult situations- Plans and organizes effectively- Communicates effectively via phone, mail, e-mail, and face to face- Utilizes basic PC software skills (e.g. Microsoft Office)- It is expected that 50% of the executive’s time is spent out of the dealership visiting prospective customersEDUCATION/CERTIFICATION:• Education, training and /or certification should clearly demonstrate the possession of the skills stated above• High school or equivalent• Some college or sales training preferred• Driver’s license• Will complete all of the JLR on-line and classroom training as a priority• Bondable and insurableEXPERIENCE:1. Two years in a customer service position preferred with a track record of customer satisfaction2. One year in Retail Sales with notable sales record for volume and profitHOURS OF WORK:• Five and a half days per week, typically 8.30am to 6.00pm Monday to Saturday• The department operates a roster that may require working on a Sunday. Time off in lieu is offered.• These hours are negotiable pending the candidate’s needs and ability to contribute to the business
* As per company policy
* International standard
* Learn new skills on the job
Capital Automotive Ltd. is the leading provider of lifestyle Automotive & Agricultural Sales and Services in Myanmar.We are a Joint Venture between Capital Diamond Star Group, one of Myanmar’s most respected and prominent conglomerates, and RMA Group, a global company specializing in providing infrastructure and automotive service solutions for developing economies.Capital Automotive is the sole distributor and dealer of world class Ford, Jaguar, Land Rover and John Deere.