BASIC FUNCTION:
Direct the overall operation of the Training Department; responsible for hiring, orientation, training, quality of presentation, cross-training, course development, and promotion of instructors.

PRINCIPAL RESPONSIBILITIES:
1. Direct, supervise, and develop the Training Department personnel to ensure a highly motivated and efficient staff.
2. Observe and evaluate instructor performance and initiate appropriate corrective actions and reports as required.
3. Coordinate ongoing instructor training.
4. Supervise the hiring of instructors as necessary to carry out program requirements. Initiate hiring seminars as needed to ensure an adequate, efficient instructor staffing level.
5. Coordinate an intensive, high-quality instructor training program for newly hired employees.
6. Support Sales Department, providing knowledge of all available classes and working to accommodate clients’ special needs.
7. Maintain instructor preparation library.
8. Develop, administer, and maintain accountability for the department's operating budget.
9. Assume responsibility for the department equipment and supplies, establishes reasonable procedures and controls to protect assets from damage and theft.
10. Supervise the department system for handling of instructor qualification records.
11. Approve on-site training requests. Evaluate requests and coordinate with Operations to meet client requests.
12. Approve special outlines for customized courses as requested by the Sales Department.
13. Perform other duties and tasks as designated by the General Manager.

POSITION QUALIFICATIONS:

1. Bachelor’s degree, emphasis in education, communications, or social sciences preferred.
2. One or more year(s) of experience teaching. Two or more years management strongly preferred.
3. Computer literate and able to demonstrate proficiency in software applications required in the performance of job responsibilities.
4. Must possess excellent leadership abilities; be able to consistently make intelligent decisions under pressure; possess good judgment, initiative, good job attitude and be dependable; possess excellent organizational abilities and be able to deal effectively with people; possess good analytical skills. Ability to work under pressure and deadlines is essential.
5. Effective oral, written and interpersonal communication skills are imperative.