Student Progress Management  

• Ensure that personal study plans are prepared according to students’ individual needs  

• Monitor coach performance with respect to their student progress  

• Support coaches for the management of off-track students  

• Engage with students to foster a sense of community and trust  

Class Booking Management  

• Coordinate with Head of Teaching to ensure that the students have classes relevant to their needs available  

• Maximize class utilization  

• Drive class attendance and coach proactivity with regard to students’ engagement  

Student Service  

• Receive complaints and resolve problems from students while studying with WSE  

• Maintain a fully functional, comfortable and supportive classroom environment   

• Ensure that coaches update their student progress in the dashboard and Brain system   

• Enforce high customer service standards from the coach team  

• Ensure that senior coaches modify and create student contracts as needed     

Events and Internal Revenue  

• Plan Centre level events with Head of Teaching and Event Coordinator  

• Drive interest and promote attendance at the events  

• Drive coach performance with respect internal revenue  

Team Management  

• Set team goals to align with the needs of the students and school targets  

• Attain team objectives by coaching, counseling, disciplining, planning and appraising the coaching team   

• Manage coaches’ schedules, punctuality, attendance and overall performance  

• Implement and ensure compliance to standard operation procedures  

• Support the process of hiring and training new coaches as needed  

The above statements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.   

• Bachelor's degree and three years of relevant experience, or combination of education and relevant experience   

• Excellent communication and interpersonal skills  

• Outstanding organizational and leadership skills  

• Great organizational skills and an eye for detail  

• Proven experience as supervisor or relevant role  

• Familiarity with company policies and legal guidelines of the field  

• Ability to learn a variety of job descriptions  

• Able to work on a rotation schedule including weekends, mornings and evenings and overtimes as needed  

• Knowledge of customer service and education industry  

• Ability to train employees when needed