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The Account Manager serves as the primary point of contact for strategic clients, including embassies and key corporate accounts. This role is responsible for building long-term client relationships, identifying business growth opportunities, and ensuring exceptional customer satisfaction while coordinating with internal teams to deliver quality services.

Key Responsibilities

Client Relationship Management

• Build and maintain strong relationships with strategic clients.
• Act as a trusted advisor and primary contact for assigned accounts.
• Understand client needs and provide suitable solutions.
• Manage customer concerns, claims, and complaints to ensure a positive client experience.
• Maintain accurate customer records, opportunities, and account activities in the CRM system.
• Identify account risks and recommend proactive solutions.
• Coordinate with internal teams to ensure seamless service delivery.

Business Development

• Identify opportunities to expand business with existing clients.
• Introduce relevant products and services that meet client needs.
• Support proposal and tender preparation in collaboration with internal stakeholders.
• Lead negotiations on pricing and contract terms within company guidelines.
• Coordinate account handover to operational teams after successful sales.

Qualifications & Requirements

• Minimum 5 years of experience in Account Management or a related field.
• Strong customer service and relationship management skills.
• Excellent negotiation, communication, and presentation skills.
• Strategic thinking and problem-solving abilities.
• Experience using CRM systems is an advantage.
• Strong teamwork and collaboration skills.
• Proficient in Microsoft PowerPoint or similar presentation tools.
• Excellent written and spoken English and Burmese.
• Willingness to travel regularly for client meetings.