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Job Purpose

The Specialist, Digital Service Operations (VAS) will be responsible for the operational support, monitoring, and maintenance of Telecom Value-Added Services (VAS) platforms such as SMSC, USSD, MCA, CRBT, SDP and other messaging services. This role requires a strong understanding of VAS technologies and operational processes.

Key Responsibilities:

• Monitor the health and performance of VAS platforms and services.
• Troubleshoot and resolve operational issues related to VAS delivery.
• Coordinate with network and engineering teams to ensure service availability and stability.
• Manage service configurations and parameters for VAS platforms.
• Implement and support new VAS offerings and enhancements.
• Develop and maintain operational procedures and documentation for VAS.
• Collaborate with commercial teams on VAS-related initiatives.
• Reviewing with support team to ensure that all support tasks and deliverables meet quality and service levels
• Translate technical requirements into system, application, and process designs identifying functional requirements and lead the product deliveries
• Proactively identify opportunities for further expansion or improvement of services delivered
•  Lead and mentor development teams from different locations
• Take ownership of the solution and systems in end to end
• Knowledge of Digital Services, Gaming and App Development or Past Experiences
• Evaluate the vendor’s performance and guide on the team
• Lead, plan and migrate the system or stabilize the operations.

Education

• Bachelor’s Degree in Engineering, or a related field.

Experience

• 6+ years of experience in software development and team leadership.

Key Skillsets (3 - 5 skillsets)

• Deliver all IT platform requirements and associated eco-system to meet current and future business requirements.
• Supporting deployment, product change and go-live activities success (this will involve regular participation in non-business hours operation).
• Strong analytical capabilities with critical thinking, problem solving, and project management skills
• Meets quality of delivery. 
• Problem-solving, analytical, and decision-making skills.
• Well in communication and interpersonal skills to effectively collaborate with diverse teams.