OK to Continue
Yes No Thanks
OK to Continue
Job Seeker Reactivate Your Account
Thank you, this account has been Deactivated.
Do you want to Reactivate your account?
No
Yes

Assistant Customer Service Manager

Ninja Van Myanmar
Dagon Myothit (Seikkan) | Yangon
Verified This job has been verified by the company as a real job vacancy.
26 Feb 2024
Recruiter active 3 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 3 hours ago The recruiter at this company was last active reviewing applications.
Company Profile Jobs From this Company 13
Sorry, Unable to Apply
x
55%
Please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.
Upload CV
Update Profile

Assistant Customer Service Manager

Ninja Van Myanmar
Yangon

Assistant Customer Service Manager

Ninja Van Myanmar
Recruiter active 3 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Dagon Myothit (Seikkan) | Yangon
26 Feb 2024
Verified
Recruiter active 3 hours ago The recruiter at this company was last active reviewing applications.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Logistics/Transport

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

  • Manage and lead a team of customer service representatives.
  • Develop and implement policies and procedures to ensure consistent service delivery.
  • Monitor call center metrics (e.g., average speed of answer, abandonment rate) and take corrective action as needed.
  • Conduct regular performance evaluations and provide feedback to team members.
  • Identify training needs and coordinate training programs for staff.
  • Handle escalated customer complaints and issues.
  • Collaborate with other departments to resolve customer inquiries and concerns.
  • Ensure compliance with company policies and procedures.
  • Prepare reports and analyze data to identify trends and areas for improvement.
  • Stay up-to-date with industry trends and best practices in customer service management.

Open To

Male/Female

Job Requirements

  • Bachelor's degree in Business Administration or related field.
  • Proven experience in call center management or customer service management.
  • Excellent communication and interpersonal skills.
  • Strong leadership and team management abilities.
  • Proficient in MS Office and call center software.
  • Knowledge of customer service principles and practices.
  • Ability to multitask and prioritize in a fast-paced environment.

What We Can Offer

Benefits

* Annual Performance Bonus
* Annual Increment
* Ferry, Uniform, Phone Sim Card & Phone Bill

Highlights

* Fun & Dynamic Environment
* Multinational Organization

Career Opportunities

* Continuous Learning Opportunities
* Opportunities for Career Development
Already Expired
OR
More jobs from this employer

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Logistics/Transport

Min Education Level

Bachelor Degree

Job Type

Full Time

More Similar Jobs

See More Jobs

Share with a Friend