Reported successfully

• Demonstrate sound knowledge and understanding of the FMCG industry, market trends, competitors, and customer landscape.
• Demonstrate understanding of Modern Trade (MT), General Trade (GT), and key retail business operations.
• Demonstrate knowledge of sales fundamentals, account management principles, and customer relationship management.
• Demonstrate understanding of trade promotions, rebates, customer claims, listing fees, and commercial agreements.
• Demonstrate knowledge of budgeting, trade spend management, and basic financial principles.
• Demonstrate understanding of sales performance metrics, market share, distribution, and business growth drivers.
• Demonstrate awareness of supply chain, inventory management, and order fulfillment processes.
• Demonstrate knowledge of customer profitability, commercial policies, and compliance requirements.
• Demonstrate proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and data reporting tools.
• Demonstrate understanding of DKSH business processes, customer service standards, and operational excellence principles.
• Demonstrate basic analytical capabilities to interpret sales data, identify business opportunities, and support decision-making.
• Demonstrate awareness of industry developments and customer business needs to support account growth and retention.

Functional Skills

• Demonstrate basic knowledge and understanding of the industry/market/competitors/customers
• Demonstrate basic knowledge in assigned territories/products/services and strong selling skills
• Demonstrate strong communication and negotiation skills
• Demonstrate basic research and analytical skills.

• Demonstrate fluency in local language and ideally in English, both written and spoken.

• Diploma or professional qualification in Business Studies/Marketing/Economics or a related discipline.

• Minimum 2-4 years of relevant experience in FMCG Sales, Key Account Management, Merchandising, or Commercial Support.

• Proven experience in managing Modern Trade customers and building strong customer relationships with buyers and key stakeholders.
• Experience in conducting regular buyer engagement, business reviews, negotiations, and joint business planning to drive sales growth.
• Hands-on experience in trade claim checking, customer rebate reconciliation, promotion settlement, and trade spend management.
• Experience in analyzing sales performance, preparing reports, and identifying business opportunities to improve account performance.