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- Manage Operations staff, airport & all branches, Driver Supervisor.
- Manage daily operations for all Rental services & Chauffeur drive in Yangon, Mandalay, Nay Pyi Taw Airport, & all other rental outlets opened in potential new markets within Mandalay & Bagan
- Management & Leadership of all Operations staff, Drivers & chauffeur drive staff, dealing with staff issues & use of motivation and team building skills.
- Provide an insightful, quality and pro-active response to customer booking enquiries and booking requests - via email, telephone and face to face contact.
- Provide quotations for advanced bookings and follow up to secure orders
- To plan and manage vehicle availability in conjunction with GM to ensure all booking requests are met fully, on time.
- To liaise with insurance companies in the event of fault / non fault accidents
- To achieve all monthly rental related targets, volume of rentals, Utilization, revenue & profit.
- To be the first point of contact for all customer contact and relating system and paper administration
- Make sure accounts have all information required for creation of invoice in a timely manner
- Customer Service management, resolve queries & seek ways to improve the service Europcar provide
- Work with GM to create staff incentive programme, implement and manage process
- Complete weekly Competitor analysis report, keep aware of market developments
- Create, Implement & control all operational procedures & policy, and ensure perfect processing of all admin related activities.
- Look at new products available that can be introduced into the market
- Staff Rota – ensure all shifts are covered & ensure staffing levels are correct for peak & busy times
- Carry out Staff appraisals, evaluate performance, Manage Sickness & absence, and deal with disciplinary matters with HR.
- Manage quality of Europcar with regard to appearance of staff, uniform, marketing material, stationary etc.
- Health and Safety Management
- Manage Recruitment of Operations staff (with HR & GM)

- Any bachelor degree ( prefer business administration )
- Must have 5 to 10 years experiences in Car Rental and Hospitality background and must have management experience
- Fluent in English
- Well knowledge in MS package
- Prefer repatriate candidate
- Develop internal and external relationships with customers and clients
- Well leadership in operation.
- Well organized and communication
- Ad-hoc duties