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The role holder is responsible in selling products and solutions that are geared towards client needs in order to differentiate Smart International Corp. & FI products and solutions from competitor’s offerings and contribute to revenue growth.

• Responsible for number of key corporate accounts with lending products.

• Identify, originate, develop and maintain wealth management relationships with corporate clients.

• Acquire and establish new relationship with potential International Corp. clients.

• Analyze and recommend compatible service options for specialized customer needs.

• Support client service as dedicated professional when needed in handling the day-to-day client activities / requests for processing.

• Provide exhaustive assistance in the resolution of commercial customer’s complex inquiries and issues. 

• Follow up and resolve client inquires / problems through interaction with clients, bankers, product partners, branch operations and other staff in a timely and professional manner. 

• Keep abreast with Bank’s latest International Corp. products to ensure customers know about latest products offers.

• Liaising with internal department to solve clients issue and to fulfill customer’s satisfaction.

• Provide value added services and cross-selling to existing and new clients.

• Negotiate legal documents related to payroll agreement, service level agreement, bank guarantee to get to the standard format.

• Attend relevant internal and external corporate meetings, seminars and networking events. 

• Engage in clients’ meeting and provide feedbacks on Bank products and services.

• Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Management or equivalent.
• Minimum 3 years of corporate sales experience or RM experience in banking or financial institutions

• Experience in sales or customer service.

• Customer-oriented mindset.

• Excellent communication skills.

• Good command in Japanese for both verbal and written

• Aptitude for fostering positive relationships.

• Strong interpersonal skills and an ability to build rapport with customers.