Reported successfully

• Manage the whole e-com project to ensure the clear goals on the status of any operations actions/challenges/progress for any e-business wide projects
• Take full ownership for key activities and projects; scoping out the associated work and required resources, whilst managing the timeline against key milestones
• Drive project work and conversations to ensure all key activities and projects are delivered on time, whilst communicating roadblocks until they have been resolved
• Use knowledge of the market and competitors to identify and promote company’s unique selling propositions and differentiators to potential new clients
• Keep the right processes to ensure the best support to organization around inbound queries from customers to ensure a best experience for digital sales channels
• Organize and lead the thorough testing of any new systems/processes to ensure the solution is fit for purpose, and defects or issues can be resolved before/after roll out
• Behave as an excellent communicator that drive internal alignment, finding quick resolutions for repetitive complex issues, coming up with solutions to improve customer service

Operational Supervision:

• Conduct ongoing market research to identify new markets and customer needs
  Proactively identify performance gaps and highlight potential solutions to improve the quality of service given to the customers
• Initiate the idea on the app UI/UX improvements to simplified version for consumers
  Alignment with developers for Tech Improvements of the App and Services
• Creation of highly competitive pricing compared to other competitors.
• Daily management planning of inventories for allocated and third parties product sourcing, maximizing sales, while leveraging on e-marketplace campaigns and brand’s marketing

• Any gradugraduatemore preferable is Sales Management Diploma or MBA
• At Least 5-year experience in FMCG the field with E-commerce bonus.
• Well knowledge of MS Office (Excel , Word & PowerPoint…)
• Good spoken & written English
• To Analyze & report the data of sales, promotion, pricing and e-business activities
• Be able to concentrate for long period of time, handle pressure with high sense of confidentiality 
• Strong analytical, problem solving and organizational skills.