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Call Center Supervisor (Digital Team)
(Call Center)
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
An Exciting Opportunity for ...
- The Call Center Digital Team Supervisor leads and manages a team of digital-channel agents
- Ensuring efficient and high-quality customer support across channels (voice, chat, email, social media, etc.)
- Responsible for daily operations, team performance, training, coaching, escalations, and reporting — with the goal of achieving service quality, customer satisfaction, and operational efficiency
- Must be able to support a 24/7 operational environment, including rotating shifts.
Open To
Job Requirements
- 2+ years of experience in a call center or digital customer service environment
- 1+ year of supervisory or team lead experience
- Strong written communication skill and experience creating scripts or templates
- Ability to work in a 24/7 shift enviornment (rotational schedules)
- Proficiency with digital customer service tools (CRM, Chat Platforms, Social Management Tools)
- Ability to multitask and make decisions in a fast-paced environment
What we can offer
Benefits
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