Customer Engagement Supervisor in Yangon

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Customer Engagement Supervisor

Daiichi Life Insurance Myanmar Ltd

Bahan | Yangon

1 Post

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Customer Engagement Supervisor

Daiichi Life Insurance Myanmar Ltd, Bahan | Yangon

Apply Here

Customer Engagement Supervisor

Daiichi Life Insurance Myanmar Ltd

Apply Here

Customer Engagement Supervisor

Daiichi Life Insurance Myanmar Ltd

Myanmar - Yangon

Bahan | Yangon

1 Post

Today

Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Temp/Contract

Job Description

A Good Opportunity for ..

Supervise and manage the daily activities of Customer Engagement Officers.
Monitor call quality and ensure compliance with company service standards.
Coach and develop team members to improve performance and productivity.
Track daily appointment-setting activities and ensure team targets are achieved.
Review call recordings and provide constructive feedback for improvement.
Monitor and address customer complaints, escalations, and service issues.
Prepare and submit daily, weekly, and monthly performance reports.
Ensure customer information and appointment records are accurately maintained.
Collaborate with Financial Advisors and Insurance Agents to support appointment conversion and customer engagement.
Drive continuous improvement initiatives to enhance customer experience and team effectiveness.

Open To

Male/Female

Job Requirements

Bachelor’s degree in any field.
Any relevant certifications are a plus.
Minimum 2 years of experience in a Call Center, Customer Service, Telemarketing, or Insurance-related role.
Prior team leadership or supervisory experience is preferred.
Experience in performance monitoring, coaching, and quality assurance is an advantage.
Leadership and team management skills.
Strong communication and coaching skills.
Reporting and performance tracking skills.
Problem-solving and decision-making ability and customer service orientation.
Time management and organizational skills.
Proficiency in Microsoft Excel, Word, and Outlook.
Basic CRM and customer database management.