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PROCESS & QUALITY OFFICER (QA)

(Call Center)

CANAL PLUS MYANMAR LIMITED
Sanchaung | Yangon
  1 Post
Verified This Job has been Verified as
Real by the Company. This Job has been Verified as
Real by the Company. 1 day(s) ago
Recruiter active1 day ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Yangon
Verified
Recruiter active1 day ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Apply Here
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PROCESS & QUALITY OFFICER (QA)

CANAL PLUS MYANMAR LIMITED
Yangon
Apply Here

PROCESS & QUALITY OFFICER (QA)

(Call Center)

CANAL PLUS MYANMAR LIMITED
Recruiter active1 day ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Myanmar - Yangon
Verified This Job has been Verified as
Real by the Company.
Sanchaung | Yangon
  1 Post
1 day(s) ago
Verified This Job has been Verified as
Real by the Company.
Recruiter active1 day ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Broadcasting/Music/Film

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

  • Monitor and audit agent performance across all channels (Inbound, Outbound and Digital)
  • Identify performance gaps and perform root cause analysis to recommend targeted improvement plans that drive CX and sales
  • Prepare Quality Result and VOC Reports
  • Prepare call scripts and conduct training for contact center operations
  • Share updates, process changes and relevant information with agents
  • Support the implementation of new initiatives to enhance CX, service quality and sales performance

Open To

Male/Female

Job Requirements

  • Minimum 2 years of experience in contact center QA
  • Sense of autonomy and ability to work in a fast-paced environment
  • Team player with positive and professional attitude
  • Good analytical thinking, problem solving skills and attention to details
  • Good personality, communication and interpersonal skills
  • Computer literacy: MS Office, Contact Center Software, BI (preferred)

What we can offer

Benefits

o Bonus
o Phone & Travel allowance
o Health insurance for employee and family

Highlights

CANAL+ is an equal opportunity employer. We welcome applications from all individuals regardless of race,gender,disability or any other characteristic

Career Opportunities

o Training & coaching provided
Apply Here

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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Broadcasting/Music/Film

Min Education Level

Bachelor Degree

Job Type

Full Time

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