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Key Responsibilities:
Technology Strategy and Innovation:
Develop and execute a comprehensive technology roadmap aligned with business objectives, focusing on FTTx, DIA, Dark Fiber, MPLS, and SD-WAN solutions.
Identify emerging trends, technologies, and opportunities to maintain a competitive advantage and enhance customer experience.
Drive innovation and foster a culture of continuous improvement in technology development and deployment.
Infrastructure and Network Management:
Oversee the design, implementation, and optimization of our network infrastructure, ensuring scalability, performance, and reliability.
Monitor network health, capacity, and security to proactively identify and address potential issues or bottlenecks.
Evaluate and select hardware, software, and network technologies to support our evolving needs and drive operational efficiencies
Collaborate with cross-functional teams to develop and execute plans for network expansion, upgrades, and enhancements.
Product Development and Innovation:
Lead the development and launch of innovative internet products and services that meet the evolving demands of our customers.
Collaborate with cross-functional teams to define product roadmaps, prioritize features, and ensure timely delivery of high-quality solutions.
Stay abreast of industry trends, customer feedback, and competitive offerings to drive product enhancements and differentiation.
Technology Operations and Performance:
Establish and enforce robust technology operations processes, including monitoring, incident response, change management, and disaster recovery.
Define and track key performance indicators (KPIs) to measure the efficiency, reliability, and quality of our technology infrastructure and services.
Implement and maintain service-level agreements (SLAs) with vendors, partners, and internal stakeholders to ensure service excellence
Security, Compliance and Data Protection:
Establish and maintain robust security measures to protect our network infrastructure, customer data, and sensitive information.
Develop and enforce security policies, procedures, and best practices to mitigate risks and ensure compliance with relevant regulations.
Stay up to date with the latest cybersecurity threats and implement proactive measures to safeguard our systems and customer privacy.
Ensure compliance with data protection regulations and industry standards, such as GDPR and ISO 27001.
Leadership and Development:
Build and lead a high-performing technology team, providing guidance, mentorship, and professional development opportunities.
Foster a collaborative and inclusive work environment, promoting knowledge sharing, continuous learning and teamwork, and a strong sense of ownership.
Cultivate relationships with external technology partners, vendors, and industry experts to stay informed about emerging technologies and best practices.