Client Services Manager 

• Interact with clients and build relationships with them while ensuring their needs are being met
• Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience
• Mastermind creative ways to deliver an exceptional client experience
• Develop and oversee the implementation of client service protocols
• Resolve complex client problems or disputes in a professional manner
• Coach and support team members to help them meet departmental goals
• Keep records and documentation of client interactions for training purposes
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
• Plan and execute marketing, advertising and promotional activities
•  Analyze current market conditions and competitor information.
•  Analyze market trends in order to identify market requirements for current and future products
•  Creative, innovative and willing to contribute ideas and professional opinion
•  Deal with customers for events adding own creative idea and design (e.g. Grand opening, New product launching and Golf tournament)
•  Execute Campaigns to increase product and brand awareness
•  To plan the whole event for customers by both team working and own idea

Qualifications for Client Services Manager

• 5+ years prior experience in customer facing roles
• Any Graduate or Bachelor Degree (prefer Business or Marketing related degree / diploma)
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem solving skills and the ability to make sound judgment calls
• Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
• Good communication and presentation skills & leadership and interpersonal skill
•  Excellent customer service oral skills and written communication skills, plus a good working knowledge of MS PowerPoint& Office is required
•  Motivation and Energetic
• Ability to think creatively and innovatively
•  Interpersonal and networking skills
•  Written and verbal communication skills in English and Myanmar.