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Customer Care Executive

Yangon Door2Door Co.,Ltd
Recruiter active 4 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
06 Oct 2020

Experience level

Entry Level

Job Function

Customer Service, Support

Job Description

• Update the information of orders as required by customers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions and share information with the team
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Provide support to the related teams in the operation

 

 

Open To

Male/Female

Job Requirements

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and interpersonal skills with positive mindset and attitude
• Independent thinker and team player
• Ability to multi-task, prioritize, and manage time effectively
• Strong Microsoft Word skills

What We Can Offer

Benefits

- Biannual bonus & increment
- Free delivery service
- Life insurance & medical fund
- Allowance for mobile & Gym
- Loan (emergency, education

Highlights

-leading online and mobile food-ordering company equal -employment opportunities, persons without discrimination against race, gender, religion, etc

Career Opportunities

working in an environment highly collaborative and inclusive culture; a fascinating team who will inspire, motivate and challenge you in equal

About Our Company

- We are the premier online food ordering and delivery service in Yangon. Our website YangonD2D.com hosts menus from a broad range of Yangon restaurants. Customers may view menus and place orders for delivery to home or office via the website. Yangon Door2Door relays the orders to the appropriate restaurant, picks up the completed order from the restaurant, and delivers the items to the customer. Our website also allows customers to schedule a pickup for their orders from restaurants. Yangon Door2Door is very convenient both for businesses as well as individuals wanting to order food for delivery to their homes. Our service is available 12 hours a day / 7 days a week.

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