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Customer Service Representative

(Customer Service Assistant)

KBZ Bank
Kamaryut | Yangon
  1 Post
Verified This job has been verified by the company as a real job vacancy. Today
Recruiter active12 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active12 hours ago The recruiter at this company was last active reviewing applications.
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Customer Service Representative
KBZ Bank, Kamaryut | Yangon
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Customer Service Representative

KBZ Bank
Yangon
Apply Here

Customer Service Representative

(Customer Service Assistant)

KBZ Bank
Recruiter active12 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Kamaryut | Yangon
  1 Post
Today
Verified This job has been verified by the company as a real job vacancy.
Recruiter active12 hours ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

  • Able to work in the assigned branches to improve the branch customer service standards and travelling to nationwide
  • Responding to customer inquiries, resolving customer complaints through identification of problems, suggesting the best solution, and following up to ensure resolution
  • Documenting customer interactions at the branches
  • Providing technical support as mBanking, KBZPay application installing
  • Upselling and cross-selling throughout KBZ products to walk-in customer
  • Coordinating with Branch operations to ensure that a complaint is resolved satisfactorily
  • Following up with customers to ensure that they are satisfied with the resolution of their complaint
  • Maintain excellent relationship with the customer
  • Actively monitors and maintains a high level of customer satisfaction through continuous reinforcement and improvement of service standards.
  • Conduct the regular branch visits and report back to the Head of CSBU/Deputy Head of CSBU/Customer Resolution Manager
  • Coordinate with the related departments to improve customer service at the branches
  • Provide periodic reports.

Open To

Male/Female

Job Requirements

  • Any University Degree,
  • Minimum 2 years’ experience in banking or financial industry,
  • Strong communication and presentation skills with good command of English in both written and spoken
  • Positive thinking, initiative, result-oriented and willing to embrace challenges;
  • Customer-centric and innovative;
  • Proficiency in PC applications in MS Office

What we can offer

Benefits

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

Highlights

International Standard
Leading Bank in Myanmar

Career Opportunities

Possibility for job training
Learn new skills and techniques
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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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