Customer Service Representative

(Customer Service Assistant)

KBZ Bank

Kamaryut | Yangon

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Customer Service Representative

KBZ Bank, Kamaryut | Yangon

APPLY HERE

Customer Service Representative

KBZ Bank

APPLY HERE

Customer Service Representative

(Customer Service Assistant)

KBZ Bank

Myanmar - Yangon

Kamaryut | Yangon

1 week ago

APPLY HERE

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

Able to work in the assigned branches to improve the branch customer service standards and travelling to nationwide
Responding to customer inquiries, resolving customer complaints through identification of problems, suggesting the best solution, and following up to ensure resolution
Documenting customer interactions at the branches
Providing technical support as mBanking, KBZPay application installing
Upselling and cross-selling throughout KBZ products to walk-in customer
Coordinating with Branch operations to ensure that a complaint is resolved satisfactorily
Following up with customers to ensure that they are satisfied with the resolution of their complaint
Maintain excellent relationship with the customer
Actively monitors and maintains a high level of customer satisfaction through continuous reinforcement and improvement of service standards.
Conduct the regular branch visits and report back to the Head of CSBU/Deputy Head of CSBU/Customer Resolution Manager
Coordinate with the related departments to improve customer service at the branches
Provide periodic reports.

Open To

Male/Female

Job Requirements

Any University Degree,
Minimum 2 years’ experience in banking or financial industry,
Strong communication and presentation skills with good command of English in both written and spoken
Positive thinking, initiative, result-oriented and willing to embrace challenges;
Customer-centric and innovative;
Proficiency in PC applications in MS Office

What We Can Offer

Benefits

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

Highlights

International Standard
Leading Bank in Myanmar

Career Opportunities

Possibility for job training
Learn new skills and techniques

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