Executive, Customer Service in Yangon

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Executive, Customer Service

(Customer Relation Officer)

JFE MYANMAR Coated Steel

Thanlyin | Yangon

1 Post

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Executive, Customer Service

JFE MYANMAR Coated Steel, Thanlyin | Yangon

Apply Here

Executive, Customer Service

JFE MYANMAR Coated Steel

Apply Here

Executive, Customer Service

(Customer Relation Officer)

JFE MYANMAR Coated Steel

Myanmar - Yangon

Thanlyin | Yangon

1 Post

Today

Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Manufacturing

Job Type

Full Time

Job Description

A Good Opportunity for ..

To work safely at all times and to actively participate in JMCS Safety programs.
Be the first point of contact for customers ensuring the JMCS Service Charter is achieved at all times.
Answer calls with a professional phone manner, use JMCS greeting and within 3 rings.
Respond promptly to emailed enquiries, within 24 hours.
Always deal with customers in a professional manner and provide exceptional customer service.
Use problem-solving skills and think outside the box for solutions to customer issues.
Seek positive and negative feedback on JMCS service performance.
Process customer orders received via email or phone using the JMCS ERP system.
Liaise with the Supply Chain dept to ensure timely deliveries and Finance dept for account payments.
Complete arising tasks as directed by Sales VP & Manager
Monthly Tendering process to ensure efficiency and compliance.
Liaise between internal departments and tender suppliers to provide excellent service.

Open To

Male/Female

Job Requirements

Minimum 2 (two) years proven experience in customer service role or equivalent
Proficiency in Burmese and English
Outstanding communication and interpersonal abilities
Fast learner, creative and with a passion for sales
Thorough understanding of negotiating techniques
Self-motivated with a results-driven approach
Aptitude in delivering effective presentations to groups of people
Moderate skills of MS Office applications, particularly MS Excel / MS Power Point
Numerically literate, comfortable working with numbers, making sense of metrics, preparing reports
Excellent organizational and multi-tasking skills
A team player with a customer-oriented approach and the potential and attitude required to learn
Good in communication skill and problem-solving skills.
Bachelor’s degree and related Certificate or Diploma
Business related Degree highly regarded
Trained in customer techniques