Customer Experience Executive

AGD Bank

| Yangon

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Customer Experience Executive

Customer Experience Executive

AGD Bank

Customer Experience Executive

AGD Bank

Myanmar - Yangon

| Yangon

26 Aug 2021

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Monitoring Email, various social media platforms for correspondence, queries or feedback from AGD Bank customers.
Ensuring that these are all responded to promptly using templated responses. Where final responses are going to be delayed, the customer should be pro-actively engaged and a holding response sent to keep the customer informed.
Preparing Service Centre data relevant to their area of operation to help provide Management Information, reduce customer complaints and improve processes, to maximize efficiency and enhance customer satisfaction.
Effecting any refunds to customers by liaising with the relevant Business and Operations Teams.
Maintaining a high level of privacy on customer information and data.

Open To

Male/Female

Job Requirements

Graduate / University Degree in any discipline.
Ability to write and speak fluently in Burmese (Essential) and English (Essential)
Polite and Professional phone voice.
Proficient in Microsoft Office Tools – esp. Outlook, Excel, Word and PowerPoint.
Knowledge on how to use Telephones, Social Media Websites, Realtime Chat & Email.
Ability to read and comprehend documents such as the Bank Policy & Process Documents to be able to respond quickly to customer queries.
Ability to work independently with minimal supervision

What We Can Offer

Benefits

* Rewards for over performance

Highlights