This position will be responsible for the achievement of customer experience at DLEC (Dai-ichi Life Experience Centre) for all Dai-ichi Life customers, business partners and internal cross functional teams.

• Welcome the customers at DLEC and attend to their requirements for information or insurance services.
• Serve as the main point of contact for all customer matters associated with Operations.
• Able to manage administrative tasks professionally including documents submission and perform cash management such as bank depositing and balancing.
• Fully understand the customer’s requirements, and align with respective Operations team.
• Ensure timely response and satisfactory resolution of matters requiring the support, particularly from Operations.
• Coordinate with other Departments, as necessary, to ensure total resolution of the issues.
• Continually improve the customer experience by gathering feedback from partner(s) and customers, and gauge their satisfaction level.  Strive for ‘Omotenashi’ service standards.
• Assist customers and agents in submitting insurance application, policy alteration, premium collection and claim forms.
• Maintains and improves quality results by adhering to standards and guidelines recommending improved procedures.
• Able to handle inbound/outbound calls to customers regarding all activities in the insurance policy.
• Understand the company’s insurance policies and products and be able to explain to customers.
• Manage administrative tasks at DLEC.
• Additional duties as may be assigned from time to time.

• Proven work experience as Customer Service with minimum 3 years’ experience in Insurance, Sales or other related background.
• Bachelor’s Degree with excellent communication skills in both English and Myanmar
• Experience delivering client-focused solutions with customer-centricity mindset.
• Strong in people skills (interpersonal relationship), communication skill, pro-business.
• A fast learner and able to work with cross functional teams.
• Good knowledge of Excel, PowerPoint, Microsoft Word and digital gadgets.