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Customer Service Executive (Yangon)

Dai-ichi Life Insurance Myanmar Ltd.
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
20 Jan 2021

Experience level

Entry Level

Job Function

Customer Service, Support

Job Description

This position will be responsible for the achievement of customer experience at DLEC for all Dai-ichi Life customers, business partners and internal cross functional teams.

 

  • Welcome the customers at DLEC and attend to their requirements for information or insurance services.
  • Serve as the main point of contact for all customer matters associated with Operations.
  • Fully understand the customer’s requirements, and align with respective Operations team.
  • Ensure timely response and satisfactory resolution of matters requiring the support, particularly from Operations.
  • Coordinate with other Departments, as necessary, to ensure total resolution of the issues.
  • Continually improve the customer experience by gathering feedback from partner(s) and customers, and gauge their satisfaction level.  Strive for ‘Omotenashi’ service standards.
  • Assist customers and agents in submitting insurance application, policy alteration, premium collection and claim forms.
  • Understand the company’s insurance policies and products and be able to explain to customers.
  • Manage administrative tasks at DLEC.
  • Additional duties as may be assigned from time to time.

Open To

Female

Job Requirements

  • Proven work experience as Customer Service with minimum 5 years’ experience in Insurance, Sales or other related background.
  • Bachelor’s Degree with excellent communication skills in both English and Myanmar
  • Experience delivering client-focused solutions with customer-centricity mindset.
  • Strong in people skills (interpersonal relationship), communication skill, pro-busines.
  • A fast learner and able to work with cross functional teams.
  • Good knowledge of Excel, PowerPoint, Microsoft Word and digital gadgets.

What We Can Offer

Benefits

* Rewards for over performance

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

We are one of the leading Japanese Life Insurance companies with more than 100 years of history and successes in the life insurance industry with an extensive international business network in various countries around the world. We are recruiting to add onto our team of pioneers to support our business growth in Myanmar. We are looking for dynamic and results-oriented individuals to join our team.

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