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Customer Service Manager

Nilar Holdings Company Limited
Pabedan | Yangon
  1 Post
Verified This job has been verified by the company as a real job vacancy. Today
Recruiter active22 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active22 hours ago The recruiter at this company was last active reviewing applications.
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Customer Service Manager

Nilar Holdings Company Limited
Yangon
Apply Here

Customer Service Manager

Nilar Holdings Company Limited
Recruiter active22 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Pabedan | Yangon
  1 Post
Today
Verified This job has been verified by the company as a real job vacancy.
Recruiter active22 hours ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Trading/Distribution/Import/Export

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

  • Team Leadership: Manage a team of customer service professionals, providing coaching, training, and performance evaluations to ensure service excellence.
  • Order Management: Oversee end-to-end customer service workflows, including quotes, order processing, tracking, and final delivery.
  • Regulatory Compliance: Ensure all shipments comply with international trade regulations, customs requirements, and organizational policies.
  • Documentation Oversight: Supervise the preparation and review of critical export documents such as Bills of Lading, Certificates of Origin, Invoices, and Packing Lists.
  • Stakeholder Liaison: Coordinate with freight forwarders, carriers, customs brokers, and internal departments (Sales, Product Management) to resolve shipment issues.
  • Dispute Resolution: Act as the primary point of contact for complex customer escalations, claims, and invoice disputes.
  • Strategic Planning: Monitor performance metrics (KPIs), identify process inefficiencies, and implement service improvement strategies.

Open To

Male/Female

Job Requirements

  • Bachelor’s degree in International Business, Logistics, Supply Chain Management, or a related field.
  • Typically, 5+ years of experience in export operations or freight forwarding, Government liaising, with at least 2 years in a management or lead role.
  • Deep understanding of Incoterms, international trade laws, and customs procedures.
  • Trade 2.0 License platform, familiarity with logistics platforms and MS office
  • Advanced English skills (written and spoken) and strong negotiation abilities

What we can offer

Benefits

Bonus
Rewards for over performance

Highlights

Join an experienced team

Career Opportunities

Learns new skill on the job
Management potential
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Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Trading/Distribution/Import/Export

Min Education Level

Bachelor Degree

Job Type

Full Time

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