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Customer Services Assistant Manager

MGL Express by Magnate Group Logistics
Mayangone | Yangon
Verified This job has been verified by the company as a real job vacancy.
08 Nov 2021
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Customer Services Assistant Manager

MGL Express by Magnate Group Logistics
Yangon

Customer Services Assistant Manager

MGL Express by Magnate Group Logistics
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Mayangone | Yangon
08 Nov 2021
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Logistics/Transport

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

  • Ensure verbal and electronic communications are handled and responded properly.
  • Provide necessary information on products and services.
  • Solve customer service issues and proactively take measures to avoid negative service trends.
  • Oversee track and trace issues, support escalations.
  • Follow up on customer complaints and actions taken.
  • Review and manage communication performance reports with customer service team.
  • Responsible for guiding and supervising for E-commerce online key accounts.
  • Guiding team to manage service incidents, service progressive and service completion issue shipments.
  • Take ownership and responsibility for project customers.
  • Arranging and attending business meetings with prospective clients.
  • Provide proper guidance to customer service team.
  • Overseeing day to day operations.
  • Utilizing software systems and managing work processes.
  • Arrange and manage duty roster and job allocations.
  • Provide weekly/monthly customers feedback report and follow up instructions.
  • Preparing and Reporting customer service monthly reports to manager.
  • Managing and supervising matters related to inbound and outbound shipments.

Open To

Repatriate
Female

Job Requirements

  1. At least 3 year experiences in express courier and freight forwarding customer service.
  2. University graduation.
  3. Good Knowledge of logistic and courier service.
  4. Proven basic CRM (Customer Relationship Management) and SAP Software knowledge will be an advantage.
  5. Microsoft (Word, Excel, Power Point) experience is desired.
  6. Highly motivated team player to work smart, learn, and be proactive – solving problems and coming up with solutions.
  7. Must be willing to learn company in-house software.
  8. Must be able to report – monthly, yearly and customer feedback reports.
  9. Proven leadership and management skills..
  10. Good sense of service industry.
  11. Fluent in written and spoken in English
  12. Strong interpersonal and communication skills and ability to work effectively with a wide range of cultures in a diverse community

 

What We Can Offer

Benefits

Salary+Bonus and depending on company's policy.

Highlights

Join an experienced team.

Career Opportunities

Training provided, learn new skills on the job
Already Expired
OR
More jobs from this employer

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Logistics/Transport

Min Education Level

Bachelor Degree

Job Type

Full Time

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