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The role holder is responsible in serving products and solutions that are geared towards client needs and to differentiate trade service & finance products from competitor’s offerings, also contribute to revenue growth and maximizing profits in alignment with KBZ’s risk policies. Trade Business Unit provides a diverse range of trade products and services to corporate customers. Also with structured supply chain solution advisory recommendations to meet sophisticated needs.

• Identify, originate, develop and maintain relationships with corporate/SME clients for trade finance service.

• Engage jointly with RMs in providing consultative advice and solutions to meet customer’s needs on Trade Finance. 

• Establish new relationship with potential corporate clients on Trade Services.

• Analyze and recommend compatible service options for specialized customer needs to deepen share of wallets from trade portfolios.     

• Support client service as dedicated professional when needed in handling the day-to-day client activities / requests for processing.

• Provide exhaustive assistance in the resolution of commercial customer’s complex inquiries and issues. 

• Follow up and resolve client inquires / problems through interaction with clients, bankers, product partners, branch operations and other staff in a timely and professional manner. 

• Keep abreast with Bank’s latest trade initiatives/services to ensure customers know about latest products offers.

• Provide value added and cross-selling to existing and new clients.

• Attend relevant internal and external trade related meetings, seminars and networking events.

• Engage in clients’ meeting and provide feedbacks on Bank trade products and services.

• Provide necessary training to RMs or other internal/external clients on trade services

• Bachelor’s degree, majoring in Economics, Business Management or related field from an accredited university is preferred.
• Minimum 5 years of Experience in Trade and related service solutions.
• Good team player with strong ability to work within a complex, rapidly changing environment.
• Liaise with managers and project leads to ensure effective delivery of service and information. 
• Awareness of market and industry trends. 
• Strong written and verbal communication skills.
• Provide detailed information and advice to clients and customers. 
• Respond to queries and issues raised by clients.
• Effective time management, organizational and planning skills.