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Digital Care Agent

(Customer Service Assistant)

RnR - Rhythm & Rhymes
Kyauktada | Yangon
  16 Posts
Verified This job has been verified by the company as a real job vacancy. 03 Nov 2025
Recruiter active1 week ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active1 week ago The recruiter at this company was last active reviewing applications.
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Digital Care Agent

RnR - Rhythm & Rhymes
Yangon

Digital Care Agent

(Customer Service Assistant)

RnR - Rhythm & Rhymes
Recruiter active1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Kyauktada | Yangon
  16 Posts
03 Nov 2025
Verified This job has been verified by the company as a real job vacancy.
Recruiter active1 week ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

Role Overview:
We are looking for a Digital Care Agent to manage customer interactions through social media, messaging apps, and online platforms. The role focuses on providing timely responses, resolving issues, and ensuring a consistent and positive digital customer experience.

Key Responsibilities:

  • Respond to customer inquiries via social media platforms, messaging apps, and email.
  • Handle complaints, service requests, and general queries with professionalism.
  • Escalate complex cases to relevant teams while ensuring proper follow-up.
  • Monitor social channels for brand mentions, customer sentiment, and VOC.
  • Maintain accurate records of interactions in CRM/support systems.

Open To

Male/Female

Job Requirements

Requirements:

  • Bachelor’s degree (preferred).
  • 1–2 years’ experience in customer service, preferably in digital/social media support.
  • Excellent written communication and problem-solving skills.
  • Familiarity with social media platforms.
  • Ability to multitask, work under pressure, and respond promptly.
  • Customer-focused, empathetic, and adaptable to fast-changing environments.
  • Ability to work in shifts, including weekends and holidays if required.

 

What we can offer

Benefits

- Overtime
- Incentive
- Ferry Provided

Highlights

- Fun working environment
- International Standards

Career Opportunities

- Training Provided
- Promotion
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

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