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Digital Care Agent

(Call Center)

RnR - Rhythm & Rhymes
Kyauktada | Yangon
Verified This job has been verified by the company as a real job vacancy.
1 day ago
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Digital Care Agent

RnR - Rhythm & Rhymes
Yangon
APPLY HERE

Digital Care Agent

(Call Center)

RnR - Rhythm & Rhymes
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Kyauktada | Yangon
1 day ago
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

Role Overview:
We are looking for a Digital Care Agent to manage customer interactions through social media, messaging apps, and online platforms. The role focuses on providing timely responses, resolving issues, and ensuring a consistent and positive digital customer experience.

Key Responsibilities:

  • Respond to customer inquiries via social media platforms, messaging apps, and email.
  • Handle complaints, service requests, and general queries with professionalism.
  • Escalate complex cases to relevant teams while ensuring proper follow-up.
  • Monitor social channels for brand mentions, customer sentiment, and VOC.
  • Maintain accurate records of interactions in CRM/support systems.

Open To

Male/Female

Job Requirements

Requirements:

  • Bachelor’s degree (preferred).
  • 1–2 years’ experience in customer service, preferably in digital/social media support.
  • Excellent written communication and problem-solving skills.
  • Familiarity with social media platforms.
  • Ability to multitask, work under pressure, and respond promptly.
  • Customer-focused, empathetic, and adaptable to fast-changing environments.
  • Ability to work in shifts, including weekends and holidays if required.

 

What We Can Offer

Benefits

- Overtime
- Incentive
- Ferry Provided

Highlights

- Fun working environment
- International Standards

Career Opportunities

- Training Provided
- Promotion
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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

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