This role will be a consultancy contract–based role for the IT Department.

Job Summary

We are seeking an experienced Program Manager to lead and oversee a complex, multi-year Business Support Systems (BSS) Transformation Program. The Program Manager will be responsible for driving end-to-end delivery, ensuring cross-functional alignment, managing vendors and partners, and ensuring that the transformation roadmap is delivered on time, within scope, and within budget. This role requires a strategic leader with hands-on delivery experience in telecom or large-scale BSS/OSS transformation initiatives.

Key Responsibilities:

Program Leadership & Governance

• Lead the overall BSS transformation program with clear structure, governance, and communication.
• Define and maintain the program roadmap, milestones, and success metrics.
• Establish and run Steering Committees, PMO forums, and cross-functional working groups.
• Provide executive-level reporting on progress, risk, issues, dependencies, and financials.

Stakeholder & Cross-Functional Management

• Collaborate with senior business and technology stakeholders across CRM, Billing, Charging, Customer Care, Integration, and Data teams.
• Ensure alignment with business objectives, operational requirements, and regulatory obligations.
• Manage expectations through effective communication and transparency.

Delivery Management

• Oversee project execution across multiple workstreams (e.g., CRM, Billing, Order Management, Product Catalog, Integration).
• Ensure quality and consistency of solution design, implementation, migration, and rollout.
• Coordinate across internal teams, system integrators, and software vendors.
• Track and manage project scope, timelines, resources, and budget.

Risk & Issue Management

• Identify, assess, and mitigate program risks and issues.
• Develop contingency plans and ensure timely resolution of escalations.
• Ensure compliance with security, privacy, and operational standards.

Vendor & Partner Management

• Manage relationships with SI partners and product vendors.
• Ensure contractual obligations, SLAs, and deliverables are met.
• Lead commercial and operational discussions as needed.

Change Management & Business Readiness

• Work closely with change management and training teams to ensure smooth adoption.
• Oversee operational readiness, cutover planning, and go-live activities.
• Implement mechanisms for continuous improvement during and post-launch.

Education

• 8–12+ years of program & project management experience, with at least 5 years in telecom BSS transformation.

Experience

• Deep understanding of CRM, Billing, Charging, Order Management, Product Catalog, Integrations, and Data Migration.
• Proven experience managing multi-vendor delivery environments.
• Strong leadership, communication, and stakeholder management skills.
• Experience with Agile, Waterfall, or hybrid delivery methodologies.
• Ability to manage multimillion-dollar programs with complex dependencies.

Preferred

• Experience with major BSS platforms.
• PMP, PRINCE2, SAFE, or similar certifications.
• Background in BSS & digital transformation.

Key Competencies

• Strategic and results-oriented mindset.
• Excellent negotiation and conflict-resolution abilities.