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The role holder is responsible for supporting a cost effective, efficient and well-controlled process management framework and for introducing innovation into the processes and systems of Business to drive business results, enhance profitability and ensure the effective execution of Trade transactions.  The role holder is also responsible for the development of proper documentation and collaborating with internal stakeholders to ensure adherence to required set terms and conditions required to expedite transaction operations. The role holder is also responsible for managing and overseeing export /import documentation, ensuring accurate transaction processing and compliance with regulatory and operational standards.

• Check and monitor all interbank transactions and decide the suitable interbank for each transaction.

• Support the development and frequent review of documentation for new and existing business process and drives the integration of new process with existing business processes.

• Designs and implements customer centric business processes in line with changing customer expectations and ensure their successful operationalization in all customer facing business systems.

• Handle the customers’ complaint about the outward remittance via telephone/ e-mail/ face-to-face to get customers’ satisfaction.

• Check and approve the accounting entries for payment transactions.

• Check and approve the payments in SWIFT System.

• Manage and review documents related to pre-and post-shipment payments.

• Resolving the customer’s complaints.

• Signing vouchers, debit advices and daily closing vouchers.

• Supervise and submission of report to management as required.

• Check and approve of daily, weekly and monthly payments report.

• Collect data of Trade outward transactions for all necessary reports (for other Business, CBM, Clients).

• Ensure daily checks and entries in the CBM Utilize, Electronic Reporting System for outward transactions.

• Authorize FIU Report for payment transaction daily.

• Report to CBM for related Trade Outward Transaction Issues.

• Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in business management or equivalent.

• Minimum 3 years of experience working in financial institutions and in the area of foreign remittance Processing.

• Proven foreign remittance experience in local or foreign bank.

• Excellent knowledge in inward/outward transactions.

• Excellent problem solving and influencing skills.

• High working flexibility to drive the team goals.

• Requires strong analytical, problem-solving skills, presentation skills and details orientated.

• Good interpersonal relationship with internal and external colleges, with a willingness to help.

• Able to work well with an organization.