We are looking for an experienced and dynamic General Manager to oversee the operations of our multi-outlet F&B franchise. This role is responsible for ensuring smooth daily operations, leading teams, maintaining product quality, and driving both operational excellence and business growth.

Responsibilities

• Oversee daily operations across multiple outlets.

• Manage inventory, suppliers, and product quality.

• Lead and motivate teams; ensure staff follow SOPs.

• Handle performance reviews, training, and manpower planning.

• Monitor budgets, costs, and overall financial performance.

• Improve operational processes for efficiency and service quality.

• Prepare regular operational and financial reports.

• Work with marketing teams on promotions and brand visibility.

• Ensure compliance with health, safety, and hygiene standards.

• Resolve operational issues, staff conflicts, and customer concerns.

• Conduct regular store visits and uphold franchise standards.

• Support new store openings and staff training.

• Bachelor’s degree in Business, Hospitality, or similar (preferred).
• 5+ years of experience in F&B or retail management.
• Strong leadership, communication, and team management skills.
• Good understanding of budgets, P&L, and operational KPIs.
• Problem-solver with the ability to work in a fast-paced environment.
• Knowledge of food safety and service standards.