Reported successfully

- Possess strong knowledge and practical experience in **IT hardware and software troubleshooting and support**.
- Manage and control company-owned IT assets and equipment, including **laptops, CCTV systems, PABX systems, printers, and computer accessories**.
- Conduct daily inspections of **CCTV, PABX, and printers** and prepare regular reports on their operational status.
- Develop and implement **IT maintenance schedules** for laptops, CCTV systems, and other IT equipment, and ensure maintenance activities are carried out as scheduled.
- Maintain detailed **service and maintenance records** for laptops, CCTV, PABX, printers, and other IT equipment, and prepare **monthly reports**.
- Manage and monitor company email accounts, including account control, access, and troubleshooting when required.
- Monitor and maintain **Wi-Fi and network connectivity** at the Head Office and Factory to ensure stable and uninterrupted service.
- Respond promptly to IT-related complaints and technical issues, particularly network and Wi-Fi connectivity problems.
- Provide timely IT technical support for **Management, BOD, and all departments** during meetings, presentations, online meetings, and other business activities, including **Zoom and other video-conferencing platforms**.
- Support the procurement of laptops, CCTV systems, and other IT-related equipment by obtaining **at least three quotations** from different suppliers and submitting them to the relevant Manager/Management for review and approval.
- Monitor and prepare **monthly reports on IT repair and maintenance expenses**, including laptops, CCTV, printers, and other IT equipment.
- Provide IT technical support and assistance during **company events, functions, and special activities** when required.
- Prepare and submit the **monthly IT Maintenance Plan** to the Manager in advance.
- Ensure all IT equipment and systems are properly maintained, securely managed, and available for smooth business operations.
- Perform other IT-related duties and responsibilities assigned by the Manager or Management.
 

- Diploma or Bachelor’s Degree in **Information Technology, Computer Science, or a related field**.
- Proven experience in an **IT Technician / IT Executive / IT Support** role.
- Strong knowledge of **computer hardware, software, networking, Wi-Fi, CCTV, PABX, printers, and IT peripherals**.
- Good troubleshooting and problem-solving skills.
- Experience in IT asset management and maintenance record keeping.
- Good communication and interpersonal skills.
- Ability to work independently and respond quickly to urgent IT issues.
- Willingness to travel between **Head Office and Factory** when required.
- Good reporting and documentation skills.
- Ability to work under pressure and provide timely technical support to Management and other departments.