Junior Technical Support in Yangon

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Junior Technical Support

Hana Microfinance Ltd

Kamaryut | Yangon

1 Post

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Junior Technical Support

Hana Microfinance Ltd, Kamaryut | Yangon

Apply Here

Junior Technical Support

Hana Microfinance Ltd

Apply Here

Junior Technical Support

Hana Microfinance Ltd

Myanmar - Yangon

Kamaryut | Yangon

1 Post

Today

Apply Here

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

Provide first-level technical assistance and support for incoming queries and issues related to systems, infrastructure, and new digitization projects.
Understand technical issues at assigned branches, identify root causes, and implement workaround solutions; escalate unresolved issues to the Technical Support Team Lead when necessary.
Install, configure, and maintain client computer hardware, security devices, IT assets, and software applications at assigned branches.
Troubleshoot system, network, and security device issues; diagnose and resolve hardware and software faults efficiently.
Monitor and maintain computer systems, networks, security devices, and other digital equipment to ensure optimal performance.
Manage IT assets for assigned branches, including FAMS-related tasks and asset distribution, and report status to the ICT Team.
Actively support operational delivery and participate in User Acceptance Testing (UAT) for new product and feature releases when required.
Clearly document and communicate escalated technical issues to the Technical Support Team Lead.
Record, track, and report all incoming technical support requests and inquiries.
Follow up on all ICT-related tasks, including IT asset tracking and coordination between Head Office and branch locations.
Update and track issue status in the ticketing system to ensure timely resolution and proper documentation.
Contribute to team objectives by completing assigned tasks and supporting overall team performance.
Assist team members with additional tasks as requested or required.
Provide basic technical training and guidance to staff at assigned branches when needed.
Travel to branch offices as required to install and set up ICT infrastructure and devices

Open To

Repatriate

Male/Female

Job Requirements

Minimum diploma in Information Technology and/or having sufficient working experiences in relevant field.
Basic programming sense is required to understand office automation processes.
Have interest in financial products and services.
Ability to organize and manage multiple priorities for maximum delivery result.
Strong interpersonal, presentation and communications skills
Committed, results-oriented, and solid team player.
Trustworthy and able to maintain confidential information with high level of integrity.
Able to plan, organize, work under pressure and tight deadline, in a fast-paced dynamic environment
Able to travel to assigned branches if need technical support.
Proficient in MS Office: especially in MS Excel, Word, and PowerPoint
Able to type in Burmese.