Job Summary 

As the Manager - Branch Operations (Head Office), you will be at the forefront of driving operational excellence and seamless coordination across our branch network. Your role is pivotal in ensuring the efficient and effective functioning of all branches by overseeing a wide spectrum of operational activities. You will be a key liaison between the Head Office and branches, working collaboratively to optimize processes, troubleshoot challenges, and deliver an exceptional experience to both internal teams and our valued customers. 

Key Responsibilities 

STANDARD OPERATION PROCEDURE (SOP) & SERVICE LEVEL AGREEMENT (SLA): 

• Develop, implement, and optimize processes and procedures to enhance efficiency, effectiveness, controls, and risk management, while elevating the customer experience at our branches. 

• Set Service Level Agreement (SLA)s with stakeholders and ensure strict adherence to them at all times. 

BRNACHES SUPPORT 

• Vigilantly monitor Banking System issues originating from branches and internal stakeholders, acting swiftly in collaboration with the IT Core Team to drive resolutions. 

• Expertly resolve branch operations challenges that arise from day-to-day branch operations, demonstrating astute problem-solving skills. 

• Serve as a vital liaison between Head Office departments and branches, facilitating seamless information flow and swift issue resolution. 

• Conduct User Acceptance Testing (UAT) for new products, processes and systems, validating their readiness for deployment. 

PROJECTS 

• Manage, track, and oversee departmental projects, ensuring their successful execution and timely completion. 

• Provide line manager and stakeholders with regular project status updates and escalate issues where appropriate to ensure that all deliverables and deadlines are met. 

• Identify opportunities for growth, propose new initiatives, and contribute to the strategic planning of business expansion. 

BACK-OFFICE OPERATIONS 

• Supervise back-office operations, including the execution of transactions requested by both branches and the Head Office. 

• Bachelor's degree in Business Administration, Management, Banking or a related field 

• A Master’s degree is a plus 

• Minimum 2 years working experiences in Operation, Financial Products, or banking industry 

• Proficient in Microsoft Suites (Words/Excel/PowerPoint) 

• Proficient in preparing and interpreting flowcharts (Microsoft Visio) 

• Proficient in project management, tools, and applications 

• Proficient in identifying Risks and putting in Controls 

• Capable to execute and manage multiple initiatives and deliverables simultaneously while meeting deadlines 

• Capable to create and deliver clear, concise, and well-structured presentations and reports 

• Capable to work under pressure and tight deadlines 

• Capable to fulfill various duties and responsibilities 

• Strong analytical skill and critical thinking skill 

• Good knowledge on Compliance 

• Lead the team and ensure delivery of work in accordance with Business Unit Strategy 

• Accountable for collaborating across the value chain to execute on Business Unit Strategy 

• Build and manage effective relationships with functional teams and other business units 

• Proactively develops rapport with key customers and external stakeholders 

• Achieve excellence in all tasks and goals while managing Risk 

• Exceptional verbal, written and presentation skills in both Myanmar and English.