A Big Opportunity for ...
ROLE PURPOSE
Yoma Bank’s Products, Services, and Channels Division is responsible for developing and managing the bank’s financial services products and services and managing digital channels. We are inspired by building financial services that put our customers at the center. We gather information about customers and markets. We iterate through prototype tests with customers until we make the solution work and build it to scale.
Our Cards Team is committed to the common goal to deliver and manage a relevant and innovative suite of card products and solutions for Yoma Bank. To help achieve this, the Product Owner for Cards will work closely and effectively with the Cards Product Managers and various functions across the bank, in particular Technology and Operations, and will play an essential role in the success and timely launch of card products.
SKILLS AND QUALIFICATIONS
The right candidate will have a combination of product development, project management experience and strong technical skills in developing financial products, preferably card and/or payments products. Your education and work experience will need to show that you have the training and professional background for the necessary skills.
RESPONSIBILITIES
You will manage the Cards product development project through the entire product cycle, from planning, implementation, and business as usual. You will do this in very close collaboration with other members of the Cards Team and with the support of practice area specialists in service design, UX design, business process analysis, and data analytics.
You will be responsible for the following:
- Defining product release plans and backlog and driving timely and successful achievement of these through strong project management discipline
- Management of backlog of features and functionalities that deliver continued value for our customers and competency for our business
- Analyzing and identifying improvements to operational processes (both in HQ and branches) to support robustness of card products
- Developing detailed design specifications, including user stories, interaction flows, business rules, and screen shots
- Coordinating with the Technical Lead to support the journey through the project life cycle from launch through business-as-usual
- Coordinating and participating in sprint rituals to track development of product features
- Ensuring close coordination between business analysts and solutions architects to ensure that product designs are aligned with robust and scalable technical solutions
- Leading SOP development to support new product or feature implementation.
- Overseeing User Acceptance Testing and prioritization of changes required for product launch
- Implementing product prototype testing and feedback loops to gather customer response to both early stage design and FUT / beta testing cycles
- Regularly translating both qualitative / customer-generated insights and BI insights into effective product and strategy decisions.
- Developing Pilot and Go-To-Market/launch plans that align with the above and Yoma Bank’s broader objectives and KPIs
- Understanding of legal documentation is a plus and so is having experience in writing Standard Operating Procedures.
STRATEGIC COMPETENCIES
LEADERSHIP
- Leads single or less complex business units and ensures delivery of work in accordance with Business Unit Strategy
- Creates an effective team for executional excellence
- Accountable for collaborating across the value chain to execute on Business Unit Strategy
- Leader of the team
- Organizes the team into effective and functional groups
- Appoints, develops, coaches and inspires the team
- Demonstrates continuous improvement
- Deputizes for Senior Manager
- Represents Yoma Bank with impact to external stakeholders
RELATIONSHIP BUILDING
- Build and manage effective relationships with functional teams and other business units
- Creates a climate of openness and trust in which people can freely speak out
- Recognizes potential conflicts within own working relationships and facilitates the negotiation of mutually beneficial outcomes
- Understood and leverage team’s strengths to deliver outcomes
- Proactively develops rapport with key customers and external stakeholders
COMMINICATION SKILLS
- Effectively communicates and influences across the team
- Tailors content and style to connect with all employees in English and Myanmar
- Communicating change with conviction
- Demonstrates SPEAKING OUT
- Asks for clarity to ensure own understanding
- Gives constructive feedback to improve performance
RESULTS ORIENTATION
- Uses feedback to consistently delivers on all tasks and goals
- Holds direct reports accountable for producing quality, risk and assessed timely results
- Helps others maintains focus and overcome obstacles
- Provides performance feedback to team that facilitates development
PROBLEM SOLVING
- Breaks down problems into fundamental parts, identifies root causes and addresses problems
- Sees beyond the immediate solution to potential process improvements
- Makes informed decisions based on information that is relevant, current and clear
- For more complex problems, recommends possible solutions and escalates. Follows up to ensure resolution
- In challenging situations, takes charge and makes decisions in a timely manner
- Assists team in diagnosing problems and recognizing issues
- Establishes a culture that embraces problem solving