Reported successfully

• 24/7 Monitoring & Alerting​

  Monitor network, server, and application alarms in real time using automated tools; correlate events per corporate rules and identify threshold breaches.

• Incident Logging & Ticketing​

  Create accurate trouble tickets with initial logs/snapshots per SOP for all qualified alerts or customer-reported issues.

• L1 Operations & SLA Tracking​

  Perform daily operational checklists, basic health checks, batch job observation, and capacity monitoring to support uptime and SLA compliance.

• Escalation & Communication​

  Route incidents to appropriate L1/L2/Specialist teams; escalate critical alerts promptly and act as communication pivot for dispatch.

•Education: Bachelor’s degree in Computer Science, IT, Engineering, or an equivalent technical certification.

•Experience: 2 to 5 years of experience working in a Network Operations Center (NOC) or IT Service Desk environment.

•Shift Flexibility: Mandatory availability to work in a continuous 24/7/365 rotational shift pattern (including nights, weekends, and holidays).

•Technical Skills: Foundational understanding of networking concepts (TCP/IP, DNS, Routing), server operating systems (Windows/Linux), and ITIL frameworks.

•Tools: Exposure to monitoring tools (e.g., Nagios, Zabbix, Datadog) and ticketing systems (e.g., ServiceNow, Jira Service Desk) is highly preferred.

•Soft Skills: Excellent situational awareness, sharp attention to detail, and clear written communication skills for documentation.