ROLE PURPOSE

This role is to provide essential support to the Consumer Banking Sales Team by ensuring smooth day-to-day operations and enabling data-driven decision-making. Candidate will be responsible for assisting frontline sales staff with administrative processes, maintaining accurate customer and sales records, and generating insights through data analysis. This role plays a critical part in improving sales efficiency, monitoring performance, and identifying opportunities for business growth in the consumer banking segment.

KEY RESPONSIBILITIES

• Provide administrative and operational support to the Consumer Banking Sales Team to ensure the smooth execution of daily activities
• Work closely with branches and frontline sales teams to verify and reconcile sales records, follow up on missing data, and close process gaps
• Maintain and update sales data, customer profiles, delinquency data, and process turnaround times with accuracy and timeliness
• Analyze sales data, customer trends, product uptake, and sales conversion data to identify insights and recommend areas for improvement
• Generate regular sales performance reports, dashboards, and summaries to support business reviews and strategic planning
• Assist in preparing sales presentations, campaign results, and internal communications for the sales team and management
• Ensure compliance with internal controls, policies, and regulatory standards in handling customer and sales information
• Collaborate with internal teams (e.g., Marketing, Operations, IT) to resolve data issues, improve reporting tools, and enhance sales support processes
• Support internal reviews and audits by providing up-to-date documentation and evidence of sales activities and system records
• Generate and maintain detailed logs and reports of process turnaround times (TAT), pipeline stages, and exceptions
• Organize administrative ad-hoc tasks

Knowledge & Skills

• Excellent knowledge of Microsoft Office applications e.g. Word, Excel, PowerPoint 
• Ability to coordinate and negotiate with business stakeholders 
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively 
• Strong analytical skills with proficiency in data analysis tools and Microsoft business tools (e.g., Excel, Power BI, Power App, Forms, CRM software)

Education & Special Training

• Bachelor’s degree (or) other relevant academic backgrounds
• Data Analysis courses completion preferred 

Experience

• Have at least 3 ~ 4 years of working experience in related fields
• Banking system knowledge

Languages

• Excellent verbal and written communication skill; both in Myanmar and English