Strong Leadership skills, high Level of responsibility & accountability, have excellent communication & organizational skills,
be motivated and professional in appearance and presentation.
• Developing and implementing strategies that will ensure a positive experience that exceeds guest's expectations.
• Conduct regular operations team meeting with all the HOD daily/ weekly to discuss routine operational matters, sales targets and action taken for service recovery, and also any staff issues,.
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.