• The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.

Key accountability

• The Operations Manager is responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives. To achieve this, the Operations Manager should run the hotel/Island Operations in accordance with the Standard Operating Procedures and Policies as set out by the company.
• The Operations Manager shall see to the implementation of optimal and attractive products and services required to address the hotel’s target groups, based on pre-agreed marketing plans and budgets. The Operations Manager shall ensure the correct production and distribution of information and promotion materials as agreed to.
• Guard the efficiency, productivity, and the company results:
• Manage the various Department Heads
• Implement the SOPs optimally in the hotel and act as a flagship establishment for the brand.

Other tasks

• Handling complaints, in the last resort.
• Other tasks related to the above-mentioned tasks in order of the executive,
• Handing over opinions and beliefs, decisions, etc. to the executives;
• Leading various internal and external meetings.
• Supervise the fulfillment of the regulations of employment
• Legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements
• Correct use of the Company’s corporate identity.
• Maintain contacts with public authorities.
• Developing improvement actions, carry out costs savings.
• Guard/control of the cost price.
• Responsible for maximizing revenues and flow through to the GOP to meet.
• Responsible for the preparation of the property budget and forecasts.
• Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit.
• Participates in and monitors the monthly inventory of supplies and equipment. Ensures purchases made are within the budget and by approved vendors as per KMA Hotel policies.
• Excellent revenue management skills with experience in budgets, P&L’s and forecasting. Working with colleagues to share skills, knowledge, resources, and networks. Highly focused, have excellent communication skills, be motivated, and professional in appearance and presentation.

Educational Qualifications/ Experience required:

Bachelor Degree in Hospitality, Hotel Management or other relevant fields

Minimum of 12 years experiences in related field

Skills and Knowledge required:

• Good leadership and problem-solving skills
• Good interpersonal communication skills and cooperation with internal/external staff
• Good negotiation skills and constructive approach
• Service-oriented, attention to details and observant
• Strong sense of commitment & urgency to meet tight deadlines