•    To Implement Operational Risk Control Self-Assessment (ORCSA) in branch level based on the existing operational risk in each branc.
•     By getting support from Risk Analytic, preparing the CRCSA report for all branches and report to Chief Risk Officer (CRO) in timely.
•    To Identify and Monitor on the potential operational issue like staff conflict, misappropriation, fraud and handling the customer complaint by coordination with Call center. 
•    Performing root cause analyses on identified risk events to recommend improvements to prevent these risk events from re-occurring in future.
•    To Visit the branch to ensuring that the operation activities is fully complaint with external/ internal policy and procedure based on the operation manual and instruction from regulators (CBM or FRD, MOHS and Administrative authorities).
•    To evaluate and update the Branch Area Risk Maps by coordinating with Risk Analytic and AOMs, RROs, CAs and BMs.
•    To monitor and review FO/IFO productivity levels and Operations for appropriate action.
•    To supervise the accomplishment of the risk exposure and Delegation Lending Authority (DLA) and generate periodic reports on results.
•    To provide control and compliance evaluation report based on the Customer Complaint Register and operational risk register to the Chief Risk Officer (CRO) on monthly basis.
•    To ensure the quality of branch operation activities.
•    To perform competition analysis and analyze risks related to the market.
•    Undertake any assigned tasks from supervisor.
 

•    Any graduate 
•    Excellent communication and negotiation skills.
•    Preferably with 3 years of operational management or risk management in relevant Microfinance industry.
•    Good computer skill in Microsoft Office application; Excel, Words and PowerPoint
•    Prefer excellent English 4 Skills.
•    Good initiator who can work proactively with minimum supervision. 
•    Good analytical skill and able to work multitask.
•    Ability to travel.
•    Ability to work a flexible schedule to meet the needs of the business, including nights and weekends.