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POSITION PURPOSE
The Product Manager is responsible for defining, implementing and managing the lifecycle of new and existing products. She/he ensures that new products are clearly specified, priced and delivered according to market needs, product roadmap and strategy; is responsible for the overall quality of the delivery and the commercial uptake of the offer; defines and drives product KPIs; defines and executes campaigns; has a strong knowledge of the Mobile Financial Services products and ecosystem. The Product Manager will project manage the go-live activities of new products, perform end-to-end impact analysis and ensure all areas of the business are covered. She/he will work in close relationship with Sales and IT teams, and potentially external partners.
Depending on the profile/experience, the Product Manager may also take further responsibilities including management of a small team.

KEY RESULT AREA
• Product roadmap execution
• Product uptake and commercial success
• Delivery of product documentation and KPI definition
• Internal and external users satisfaction
• Cross-functional change management

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Gathering business needs from market and other BUs
• Executing Wave Money product roadmap
• Writing functional specifications
• Pricing and positioning products against competition
• Reviewing and assessing detailed implementation proposal from technical stakeholders
• Ensuring full “productization” of new features and end-to-end business readiness to launch new products
• Producing sales and training packs for new products and supporting sales team esp. in B2B meetings
• Defining and tracking product KPIs and presenting results in performance meetings
• Representing the Product team in regular forums
• Ensuring go-live activities success and product uptake in collaboration with Product Delivery Manager, IT, Sales and operations departments

KEY PERFORMANCE AND SUCCESS INDICATORS
• Product delivery
• Product uptake
• Delivery of required frameworks and KPIs to implement and monitor products
• Leadership and capacity to drive change
The Product Manager will interact with most areas of the business in order to ensure an end-to-end approach to his/her different tasks. More specifically, key interactions will be with:
• Head of Product, Strategy, CEO: for global planning and roadmap definition
• IT team: internal and external (vendors) IT stakeholders during actual delivery phase as well as in-life management
• Operations, risk, finance, marketing and distribution teams: will need to ensure that the needs of each function are covered with product evolution, and involve stakeholders during specification and roll-out phases
• Business Intelligence: collaboration for KPI definition and follow-up and competition watch
• External partners: partner bank, partner MNO, suppliers, donors/technical assistance partners, business partners

COMPETENCIES
Organizational Skills:
• Sound project management skills
• Ability to prioritize in a rapidly changing environment
• Ability to document, track, organize large amounts of information
Analytical Skills
• Good with numbers: capacity to define business models, pricing, track KPIs and get relevant insights from data analysis
• Ability to lead and perform impact analysis across various functions
• Understanding of both technical and business challenges
• Outstanding problem solving skills
• Attention to details
Communications Skills
• Leadership
• Strong verbal and written communication skills
• Ability to discuss/negotiate with key partners/B2B customers
• Capacity to read and write detailed requirements, business models, test plans, marketing documentation and synthetize information for communication
Operational Efficiency
• Willingness to gain “hands-on” experience and practical knowledge of products
• Capacity to design and improve processes and engage with operational stakeholders
• Ability to work under operational constraints
Creativity and Business acumen
• General curiosity and good knowledge of MFS/Mobile Money industry (domestic and global)
• Understanding of business and technical dimensions
• Capacity to propose new product/feature enhancements
• Focus on customer experience and usability
• Ideally, good knowledge of local market/usage

Experiences:
• Ideally 5 years of progressive experience in business analysis, product marketing, product development or related areas (more junior candidates with relevant experience will be considered)
• Experience in the Financial Services industry is preferred
• Product design experience
• Business planning/modelling
• Exposure to international environment and emerging markets
Education and qualifications:
• BSc or MSc in Business Management, IT, Finance or related field
Functional Skills and Knowledge Areas:
• Product management
• Project management
• Pricing
• Business planning
• Product design, ideally familiar with Human Centered Design processes
• Marketing
• Appetence for new technologies
• Entrepreneurial mindset, ability to take initiatives
• Ability to manage and understand IT counterparts
• Process development
• Knowledge Management
• Good command of Office software suite
• A first experience of managing mobile applications would be an advantage
Language Requirements:
Fluent in English; knowledge of local language (Burmese) would be a strong asset