Card Product specialist will be an integral part of the team responsible for analysing credit card products and performance, facilitating internal communication, managing customer complaints, and ensuring exceptional customer service. This role will be responsible for executing analytical tasks, supporting communication initiatives, resolving customer issues, and maintaining positive relationships with internal and external stakeholders.

• Assist in gathering, organizing, and analysing data related to card products and performance, including transactional data, customer feedback,and market trends.
• Prepare regular reports and dashboards to communicate key insights,trends, and performance metrics to stakeholders.
• Conduct research on industry trends, competitor activities, and regulatory changes affecting credit card products.
• Compile findings into concise summaries and presentations to support decision making processes.
• Assist in organizing meetings, workshops, and training sessions to facilitate communication and collaboration among internal branches.
• Help disseminate important information, updates, and best practices to branch staff through various communication channels.
• Handle customer complaints related to card products promptly and professionally,ensuring resolution in accordance with company policies and regulatory requirements.
• Document complaints, investigations, and resolutions accurately and thoroughly, maintaining records for regulatory compliance and internal review.
• Provide excellent customer service by responding to inquiries, addressing concerns, and offering solutions to enhance the overall customer experience.
• Liaise with internal departments such as IT, Branches, customer service,operations, and compliance to resolve complex customer issues and ensure timely follow-up.
• Maintain documentation of processes, procedures, and best practices related to card product analysis, internal communication, complaint management, and customer services.
• Identify opportunities for process improvement and efficiency gains and contribute ideas for implementation.
• Collaborate with cross-functional teams including product development,marketing, operations, and customer service to support ongoing projects and initiatives.
• Provide administrative support as needed, including scheduling meetings, managing calendars, and coordinating logistics for events.

• Bachelor’s degree in Business Administration, Economics, Finance,or related field.
• Proficiency in Microsoft Excel or other data analysis tools.
• Excellent communication skills, both written and verbal, with the ability to convey information clearly and effectively.
• Detail-oriented with a proactive approach to problem-solving and task execution.
• Ability to work collaboratively in a team environment and build positive relationships with colleagues.
• Familiarity with banking products,complaint management processes, and customer service best practices is preferred but not required.
• Eagerness to learn and develop new skillsin a dynamic and fast-paced environment.