Myanmar Metro Bank is on the lookout for a dedicated and skilled Relationship Manager to join our dynamic team. In this role, you will be instrumental in strengthening our client relationships, delivering bespoke financial solutions, and enhancing customer satisfaction. As a Relationship Manager, you will hold a crucial position in balancing the needs of both retail and business banking clients. Your expertise will be pivotal in understanding diverse client requirements, offering tailored banking advice, and ensuring our services align with their financial goals. This role is not just about managing client portfolios; it’s about building lasting relationships, driving business growth through strategic advice, and representing the bank's values in every interaction.

Key Responsibilities:

1. Client Relationship Management

• Build and maintain strong relationships with a portfolio of retail and business banking clients.
• Regularly interact with clients to understand their banking needs and financial objectives.
• Provide personalized banking advice and solutions tailored to individual client requirements.

2. Business Development

• Identify new business opportunities within the existing client base and through external networks.
• Promote the bank's products and services, including loans, deposits, and investment products.
• Collaborate with other departments to cross-sell products and services.

3. Financial Analysis and Advisory

• Analyze clients' financial statements and provide insights on financial health.
• Advise clients on investment opportunities, risk management, and financial planning.
• Keep abreast of market trends and regulatory changes that may affect clients.

4. Customer Service Excellence

• Ensure a high level of customer satisfaction through excellent service delivery.
• Address and resolve customer complaints and queries promptly.
• Conduct regular follow-ups to ensure client needs are being met.

5. Compliance and Risk Management

• Ensure adherence to all legal and regulatory requirements.
• Assess and manage risks associated with client portfolios.
• Maintain accurate records and documentation of client interactions and transactions.

• Bachelor’s degree in Finance, Business Administration, or a related field.
• Proven experience as a Relationship Manager in retail and/or business banking.
• Strong understanding of banking products, services, and financial regulations.
• Excellent communication and interpersonal skills.
• Ability to analyze financial statements and understand market trends.
• High level of professionalism and ethical standards.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong sales and negotiation skills.
• Ability to work independently and as part of a team.
• Exceptional organizational and time management skills

Note - This position requires regular office hours with occasional travel to meet clients. The role may involve working under pressure to meet targets and deadlines.