Relationship Management

• To advice Royal Banking Clients on various products and services provided by AYA Bank.
• To build and maintain strong, long-lasting relationships with Royal Banking clients.
• To response initial business enquiries, sourcing of new Royal Banking customers, following up and meeting with business customers face-to-face.
• To handle day-to-day transactions of Royal Banking customers
• To promote AYA’s product & service in marketing events; as necessary.
• To manage Royal Banking service desk
• To always ensure Service excellence for Royal Banking Customers.
• Being as the main point of contact for Royal Banking clients, addressing any inquiries or concerns in a timely manner.

Networking and Representation

• To build a network of business introducers in the local professional and business community
• To represent the company at industry events, conferences, and networking opportunities.
• To build relationships with key stakeholders in the industry.

• Bachelor’s degree is required; degree in Business/Banking Finance is preferable.
• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.
• (4-5) years of proven experience in relationship management, preferably in the banking industry.
• Strong knowledge of banking products and services.
• Experience working in service industry; ie. Banking, Aviation, Hotel Industries.
• Experience working in a fast-paced, dynamic environment.
• Experience of making prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes
• Experience of effectively using your knowledge of products, processes and risks to make fair and informed decisions that meet customers' needs
• Additional language proficiency (such as English, Chinese, Thai) would be added value.