This role is responsible for mainly managing a retail store, which includes overseeing daily operations of a store, motivating team members, monitoring inventory, stock control, and meeting monthly sales targets.

• Manage daily operations of a store and maintain the organizational standards of the store
• Improve and deliver excellent customer service and respond to customer complaints in a professional manner
• Increase staff motivation and value to meet the sales targets by training and mentoring staffs
• Involve and oversee in hiring, training new staffs and supervise quarterly performance assessment to store staffs as well as maintain the employee turnover rate
• Prepare sales budget forecast and manage the store OOS control
• Monitor Shrinkage, Inventory levels and Receiving/Ordering process
• Closely monitor of shop floor staffs, Expenses control and coordinate with Merchandising Team for the better planogram
• Develop business strategies to attract customers, enhance profitability such as selection of best promotional items, and provide feedback to merchandising for top items list (Volume)
• Ensure store compliance with health and safety regulations
• Undertake store administration tasks
• Prepare Weekly, Monthly sales report and other necessary reports as required
• Perform other related tasks as assigned by Management

• Any graduate with equivalent qualifications
• Minimum [4] years of experience in related field, especially Retail Business
• Excellent communication, interpersonal skills, problem solving skills and negotiation skills
• Advanced MS Office (Word, Excel, PowerPoint), familiar with Outlook Email, ERP, POS system and English Proficiency is required
• Must be willing to work shifts/flexible to work overtime as often as required
• Strong Leadership and Customer Management Abilities