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• Provide user support and resolve problems related to the different uses of computing systems.

• Diagnose end user issues including supporting remote workers using a VPN.

• Assist with administration and maintenance of network, routers, switches, firewalls and cabling.

• Configure, maintenance, troubleshoot and backup email transport related to technologies

• Responding to general IT requests.

• Ensure customers technical issues are dealt with professional and in a timely manner.

• Escalate issues if needed to third parties.

• Installing software and networking systems.

• Installing high-level software security systems..

• Maintain network and printer facilities at on premises locations including supporting end user laptops and PCs.

• Administration and maintenance of all internal servers (both physical and virtual).

• Fixing hardware, software, and networking issues.

•Bachelor’s degree in computer science or a similar field.

•Strong knowledge and experience installing, configuring, securing, and troubleshooting Windows Server, domain controller, DNS, DHCP, etc.

• Extensive knowledge of NAS and backup system

• Ability to troubleshoot complex software and hardware issues.

• Provide a high level of customer service/support within agreed SLA’s

• Windows Server 2016 and Desktop Windows 10, Windows 8.1, Windows 7 Systems Administration.

• Network administration experience – including routers, switches, firewalls and cabling.

• Infrastructure and services such as Active Directory, DNS, VPN and Hyper-V.