Reported successfully

• Oversee the daily operations of the service center.
•   Ensure all repairs and services are completed efficiently and accurately.
•   Maintain inventory levels for spare parts and tools.
•   Manage, train, and evaluate service staff (technicians, customer service agents, etc.).
•  Ensure compliance with company standards and service protocols.
•   Set performance goals and conduct regular reviews.
•   Monitor and improve customer satisfaction levels.
•   Resolve escalated customer issues or complaints.
•   Ensure proper communication between front desk and technical staff.
•   Supervise diagnostics, repairs, and quality checks on all electronics.
•  Stay updated with the latest technology and repair techniques.
•  Ensure adherence to safety and quality standards.
•  Prepare and analyze service reports, KPIs, and financial data.
•  Control costs and improve service profitability.
•  Coordinate with other departments (sales, logistics, etc.) as needed.
•  Ensure compliance with manufacturer guidelines, warranty policies, and local regulations.

•    Bachelor’s Degree in Electronics, Electrical Engineering, or a related technical field.

•    7+ years of experience in electronics service operations and  at least 3 years in a managerial or supervisory role.

 •    Strong leadership and people management skills.
 •    Excellent technical knowledge of electronic devices (e.g., TVs, Home appliances, etc.).
 •    Proficient in diagnostic tools and service management systems.
 •    Customer-oriented mindset with strong communication skills.
 •    Analytical and problem-solving abilities.
 •    Time and resource management skills.