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Service Quality Officer (KBZPay Center)

(Quality Assurance)

KBZ Bank
Lanmadaw | Yangon
Verified This job has been verified by the company as a real job vacancy.
Today
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Service Quality Officer (KBZPay Center)
KBZ Bank, Lanmadaw | Yangon
APPLY HERE

Service Quality Officer (KBZPay Center)

KBZ Bank
Yangon
APPLY HERE

Service Quality Officer (KBZPay Center)

(Quality Assurance)

KBZ Bank
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Lanmadaw | Yangon
Today
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Experienced Non-Manager

Job Function

Quality Assurance

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

This role is responsible for ensuring the highest level of service quality of KBZPay Center across the nation.

  • Conduct regular audits and assessments of service quality in KBZPay Center.
  • Assess the performance of KBZPay Center staff against stipulated quality standards.
  • Explore gaps, pinpoints and areas for improvement in service delivery.
  • Create comprehensive reports on service performance and quality issues of KBZPay Center BU.
  • Collaborate with center staff to embed with best practices and enhancements.
  • Monitor the effectiveness of implemented changes and make adjustments as needed.
  • Work closely with relevant functions/BU to deliver training session for center staff.
  • Provide recommendations and feedback to Center In charge/staff to improve their performance with the help of Head of Ops.
  • Collect and scrutinize customer feedback through various channels such as (surveys, interviews, NPS score).
  • Work closely with the Service Quality Manager and other functions to align quality initiatives.
  • Register customer complaints/grievances and ensure those are fixed satisfactorily.

Open To

Male/Female

Job Requirements

  • Recognized degree (preferably in Business Management, Business Development, Sales)
  • Minimum 3 years in Management Level

  •  Relevant Experience in business development and customer service

What We Can Offer

Benefits

Bonus
Ferry Provided

Highlights

International Standards

Career Opportunities

Management Potential
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Experience level

Experienced Non-Manager

Job Function

Quality Assurance

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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