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Job Purpose

The Head of Business Support and Commercial Reporting is responsible for leading and managing business support function and overseeing the delivery of commercial reporting activities within the organization. This role will focus on driving operational efficiency, providing actionable insights, and supporting business decisions through data and analysis. The Head of Business Support and Commercial Reporting works closely with senior leadership teams and various departments to ensure that strategic objectives are met and aligned with the company’s goals.

Key Responsibilities

• Commercial Reporting:
  • Oversee the preparation, development, and presentation of accurate commercial reports that analyze commercial KPI trends and performance and operational data.
  • Ensure the timely delivery of regular and ad-hoc reports, including budget versus actual performance, forecast reports, and variance analysis.
  • Work with commercial functions, finance and operations teams to ensure data accuracy and consistency across all commercial reports.
  • Provide insights and recommendations based on commercial data to assist in business planning, decision-making, and performance improvement.
  • Monitor market trends, industry performance, and competitor activities to inform commercial strategies.
• Business Support:
  • Provide effective business support to various departments through data, analytical insights helping them to meet operational and financial objectives.
  • Identify opportunities to streamline processes, enhance reporting, automation & consolidation of reports and improve overall efficiency in business support functions.
  • Manage the implementation of new reporting systems, tools, or technologies that improve business operations and reporting capabilities.
• Leadership & Strategy:
  • Lead and manage a team of reporting specialists and analysts in delivering high-quality business support and reporting services.
  • Develop and implement strategic plans to improve commercial reporting and business support processes.
  • Work closely with senior management to understand business goals, priorities, and key performance indicators (KPIs).
  • Provide leadership and mentoring to the business support team to ensure growth and effective performance
• Stakeholder Management:
  • Collaborate with cross-functional teams to ensure that the reporting framework meets the needs of the business and provides actionable insights
  • Deliver presentations to senior leadership, offering clear and concise summaries of commercial performance and key insights
  • Provide training and guidance to internal teams on the use of reports and business intelligence tools.
• Continuous Improvement:
  • Lead efforts to continuously improve commercial reporting methodologies and business support processes.
  • Ensure the integration of best practices and the adoption of new technologies and data tools to enhance business support capabilities
  • Monitor and assess team performance, providing feedback, training, and development opportunities as needed.

Education

• Bachelor's degree or above in Business Administration, Computers, Finance, Economics, or a related field

Experience

• 10+ experience in business support, reporting, commercial analysis, or a similar field, with at least 5 years in a leadership role.
• Experience in using BI & data analytics tools, DBMS and software (e.g., Teradata, SQL, Excel, Tableau, Power BI, SAP)

Key Skillsets (3 - 5 skillsets)

• Good understanding of telecom business
• Strong proficiency in data analysis, forecasting, and commercial reporting
• Proven leadership skills, with the ability to manage teams and collaborate across departments.
• Excellent communication and presentation skills, with the ability to translate complex data into clear business insights.
• Strong problem-solving skills and ability to drive process improvements.
• Analytical mindset with attention to detail and accuracy and solutions-oriented approach to problem-solving