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Key Areas of Responsibility for Student Service / English Coach Position

This position will be hired for Wall Street English Myanmar. 

*Student progress and class booking* 

• Prepare a study plan for each student  
• Monitor assigned students’ progress proactively and ensure the students have the classes booked for them to reach their learning goals  
• Follow the school guidelines with respect to booking best practices and coordinate with the CHoT to request adjustments to the schedule when needed 
• Follow-up and ensure that the students attend the classes they have booked 
• Drive student progress by providing on going and consistent support, advice, coaching and feedback  
• Meet assigned students at pre-defined touchpoints according to the CFP  
• Understand each individual learner’s psychology and tailor your teaching skills accordingly to provide guidance to students that is personalized to their needs  
• Take turn in the speaking center to support the students conducting their multimedia lessons

 *Social classes and event conceptualization and delivery*  

• Plan and teach social classes to drive student engagement in the center or online 
• Participate to the conceptualization, preparation, and execution of center events online or in-center 
• Inform and invite students about upcoming events that are relevant to the student interests  

*Student experience* 

• Always behave in a professional manner with the student community  
• Take center tours turns to maintain a total English learning environment, a clean and orderly center, as well as compliance to the school rules and regulations for the students 
• Capture students concerns or feedback when raised, escalate to Customer Experience management when necessary and follow-up on resolution to ensure students satisfaction with the school 
• Support the school management to capture structured feedback, such as surveys, when requested 

*Internal Revenue* 

• Build and maintain a close relationship of trust with the Educational Consultant to  
• collaborate on Internal Revenue opportunities from students 
• Ensure that end of course appointments are rigorously conducted with students ending their contracts in line with the procedures in place 
• Proactively share information with the EC team about the students that are subject for contract renewal or prone to refer prospects to contribute to the center target achievement  
• Conceptualize events that will contribute to the IR channel with Sales and Teaching teams 
• Encourage students to invite referrals prospects to the center events  
• Support external channels revenue generation with the delivery of demo classes upon request from the Sales team in line with the policies and procedures in place
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Working Hours & Days

School provides 6 off days per month and we do not close in weekends. 

Major 

1. Proficiency in English

2. Eligible to work in Weekends

3. Eligible to follow up detail interview process (Such as screening stage, placement test stage , face to face interview stage )
 

Core Key to have 

Energetic, positive, friendly and professional with a customer-focused and commercial mindset. Strong communication and interpersonal skills, passionate about education and providing excellent service. Committed to student success and improvement, creative and enthusiastic in delivering student activities. Growth mindset and willingness to learn, with good time management and organizational skills. High emotional intelligence is an advantage.