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Technical Support

(IT Support)

KBZ Bank
Pabedan | Yangon
Verified This job has been verified by the company as a real job vacancy.
Today
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.
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Technical Support

KBZ Bank
Yangon
APPLY HERE

Technical Support

(IT Support)

KBZ Bank
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Pabedan | Yangon
Today
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

  • Highlight critical issues to the reporting manager and other related teams whenever necessary.
  • Checklist for operation equipment and infra all went well.
  • Provide level 1 support to Team Members with application, service issues.
  • Solution administration, installation, troubleshooting PC / Network problem, upgrading and repairing equipment as required.
  • Manage technical floors and daily work schedule to ensure sufficient call centre coverage.
  • Train customers and colleagues on equipment operation and maintenance as required.
  • Work with the Tech and PMO team and be able to follow instructions.
  • Monitor office equipments and make sure it is properly used.
  • Check the inventory and request PC or office equipment when necessary.
  • Follow up any system and reporting issues to related teams and get closure.
  • Collection of data and report preparation of Reports and Performance Dashboard.
  • Keep updated of any Technical announcements related to the team and share the same for action whenever required.
  • Follow up for system user error, password reset or unlock and request of new user system accounts.
  • Standby for planned change activities in Software and Hardware of Contact Centre Operations.
  • Fix the technical problems with root cause.
  • Follow up and close TOM technical deliverables.
  • Lead all technical related requirements.

Open To

New graduates
Male/Female

Job Requirements

  • Possess at least a Bachelor- Degree, in IT or related fields.
  • Strong knowledge in Microsoft Office, Network Engineering (NE) and PC hardware/components maintenance.
  • Prefer to have contact centre related applications experience.
  • Possess strong problem-solving skills, professional maturity, communication skills and ability to work independently.
  • Problem-solving – the ability to handle complex enquiries, tech related support and also day-to-day challenges involved.
  • Able to work in Shift 24/7 Environment.
  • Ability to command both spoken and written in Myanmar and English.

What We Can Offer

Benefits

Uniform
Bonus
Hostle
Sat & Sun Off

Highlights

International Standard
Fun Working Environment

Career Opportunities

Learn new skills on the Job.
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Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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