Agent / merchant requisition, registration, onboarding and training  

Engaging and building relationship with an Agent / merchant and ensuring availability of Citizens mobile money services  

Closely monitor and reinforce on Agent / merchant are wise transition, growth and action if there is any performance  

Drive overall mobile money availability and new acquisition for required areas and track marketing activities for all types of transaction  

Super-Agent daily operation workflow and liquidity management  

Make sure Super-agent is supplying E-money / Cash to the agent / merchant upon market demand in each area  

Working collaborates with super-agent management team, in order to build relationship among CSRs, SA and Agent / Merchant  

Review and monitor Super-Agent performance indicator, daily / weekly / monthly, to provide guidance to SA to achieve target  

Monitor CSR manpower under each Super-Agent based on its agent / merchant / transaction growth  

Provide daily briefing to CSRs in relation to their daily, weekly and monthly productivity and performance 

Review and monitor CSR’s target vs achievement and develop an improvement plan  

Provide coaching to CSRs, design route plans and monitor adherence  

Monitor the issue resolved for Agent / merchant and Super-Agent  

Plan and submit order of POSM based on market requirement  

Management trade marketing activities and make sure brand visibility in the market  

Responsible sourcing & deal successfully with potential clients for MSME payroll 

Ensure timely communication with, related to RSM for S&D team instructions  

Be accountable for certain works as assigned from RSM 

Bachelor's Degree in Business, Economics or Marketing or related field preferable 

Proven experience in sales management. (Preferred to have mass market working experience retail working)

Detail-oriented.

Excellent communication skill. 

The ability to work under stress and resolve conflict. 

Sound organizational skills.